Complete detailed reports listing requests for technical assistance, steps taken to resolve them, andthe specific dates/individuals involved• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems• Talking customers through a series of actions to resolve a problem.• Managing multiple cases at one time.

· Created and implemented sales strategies to maximize margin on new memberships and increaserenewal rate for existing members· Directed and mentored sales staff to increase sales efficiency, shorten close cycle, and upsell additionalservices like personal training packages· Consistently exceeded sales quota and added additional revenue by working as personal trainer thrutheir facilities· Exceeded expected sales volume of $4,300 a month for existing and new products