Tanner Hemphill Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Manage all aspects of the Houston market for Locale’s apart-hotel portfolio (short term rental and extended stay apartment hotel suites). This includes vendor relations, expansion, permitting, field operations management, and overall guest experience. Locale is a startup company, with a fast pace day to day operation. I was responsible for just under 100 apartments across 4 luxury apartment communities. - Maintain and establish relationships with 3rd party vendors, including housekeeping teams- Establish SOPs for housekeeping vendor and field operations employees. - Conduct and oversee ongoing quality assurance audits. - Strengthen and maintain relationships with property partners and management companies on a weekly basis. - Constantly adapt to a startup atmosphere with a fast growth rate. ever changing processes and technologies.

Houston, Texas

Houston, Texas

Greater New Orleans Area

After 7 months as the Rooms Controller I was promoted to Assistant Front Office Manager.Some of my duties in this position include:- Directly Supervise 15 - 25 associates in the Front Office- Prepare weekly department schedules according to business demand- Monitor check-in/check-out process, ensuring agreement to hotel standards anticipating critical situations and assist wherever necessary.- Assume overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained- Processing department payroll- Monitor and control inventories for operating equipment and supplies- Supporting and processing the teams monthly up-sell incentive program- Conduct coaching and counseling (and termination) meetings- Review resumes for arriving groups; organize and coordinate group special requests. Publish recap to the Front Office team- Conduct performance reviews- Support Loss Prevention in the event of accidents/incdients and emergency situations- Act as MOD and or Guest Service Manager whenever needed- Help develop labor standards for the Front Office, for scheduling purposes- Interviewing new hire candidates- Training new associates in the department- Support the Front Office Manager in any other way possible

New Orleans, Louisiana

After my first 4 months as a Front Desk Agent I was promoted to the newly created position of Rooms Controller, with the primary goal of redeveloping the position after it being absent from the hotel for several years. As the Rooms Controller I facilitated the Assistant Front Office Managers and the Front Desk Agents focus more on the guests by assigning rooms in advanced to meet guest’s request, as an example. A few of my duties were making sure all incoming hotel rewards member accounts were associated with their reservation, pre-blocking rooms for all guests with special requests, and making sure guests were being checked in off of the queue as efficiently as possible. Also I was charged with reviewing the room plan daily to make sure that the rooms could be booked and assigned without any holes in the room plan and assisting the front desk at any time. In order to execute all of these goals I had to have great working relationships with all of the departments in the hotel as well as excellent communication skills, which sharpened my ever growing customer service skills.

French Quarter, New Orleans, La

New Orleans Marriott At The Convention Center

New Orleans, Louisiana

New Orleans, Louisiana