Tanner Hendricksen Email & Phone Number

• Manage a team of AR specialists; responsible for guiding team on how to effectively resolve balance related issues• Operationalize, analyze, and troubleshoot patient balance spreadsheet; responsible for delegation and completion of all delinquent accounts for 500+ providers and their clients (~$1,100,000 USD)• Hiring manager, responsible for entire hiring process from phone screening to onboarding• Create workflows and processes to address and reconcile AR as it ages through lifecycle• First point of contact for all AR and payment issues; email, call, and process transactions • Audit all staff financial batch data to ensure accuracy and compliance• Host business-to-business office hours to provide coaching to behavioral health provider clients• Support with quarterly and annual KPI metrics reporting and goal setting for financial operations division • Conduct bi-weekly one-on-ones with staff to map individual growth plans and set timelines• Ad-hoc projects, analysis, and reporting at request of VP of Finance • Monitor EFT volume, control release of eStatement data to all clients

• Determine action plans, strategies, and communication plans for clients and internal parties to meet the business metrics and sustain powerful corporate and contracted business growth • Consistently work on process optimization and lead coach for team in collections• Conflict and escalated client management; first point of contact for resolution• First point of contact for insurance and collection issues; email, call, and process transactions• Team lead for support specialists, proving onsite management; first point of contact for staff, providers, and clients who need additional support • Manage Accounts Receivable and Transaction Detail projects; pulling detailed reporting and delegating workload to ensure optimal daily cash flow

• Audit gross receipts for accuracy; identify any discrepancies and attempt to resolve them• Engage in daily operations of business including collections, payment processing, verifying insurance benefits; email or call clients with billing discrepancies• Analyze and troubleshoot when payments are past due and identification of payment barriers; engage with clients on best repayment plan• Problem solve facility and operations issues, workflow needs, and optimization strategies• Support contracted businesses with administrative and logistical needs/concerns • Support clients with scheduling, technical issues, and billing/payment processing • Engage in proactive client and provider outreach to frame, build, and sustain healthy business growth for contracted businesses

Lynnwood, Washington, United States

• Created, maintained, and updated content on our website• Purchased supplies and responsible for the tracking and auditing of office and community supplies• Managed and maintained accurate facility scheduling for various community members• Collected and maintained donor contact lists; organized spreadsheets to ensure accurate reporting• Answered phone calls, responded to emails, and welcomed visitors• Assisted in promoting and marketing events to various audiences; developed a knack for understanding which message resonated best with each specific community• Assessed various community needs, by meeting with members of multiple organizations; provided recommendations to leadership regarding process and best practice• Assisted police officers with community functions, scheduling use of the Community Outpost, and community outreach and networking functions

• Coordinated strategies and information between interdepartmental agencies responsible for public safety during emergencies and special events• Conducted daily shift briefings prior to and post shift, informing next shift of specific patrol responsibilities, information, or event safety plans• Reviewed issues from previous shifts and implemented corrective actions• Investigated complaints against staff and mediated conversation between personnel and citizens• Supervise a shift of up to ten patrol officers and Field Training Officers• Participated on interview panels assessing and evaluating potential employees• Responded to citizen generated requests and complaints regarding patrol officer’s actions or behaviors on scene• Serve as a liaison with official university departments, administrative personnel, and Law Enforcement officials

St. Cloud, Minnesota Area

• Documented any and all proactive and or negative behaviors exhibited by trainees; provided written recommendation to administration regarding progress• Trained and observed new staff members during their field training program• Drafted daily observation reports on trainee load• Addressed any and all behavioral and disciplinary issues with trainees• Served as a link between trainees and higher ranking officers and administration• Educated and evaluated trainees on departmental policy and procedure• Conducted phase out testing for trainees

St. Cloud, Minnesota Area

• Provided rapid and professional response, resolution, and documentation to medical, criminal, and all property incidents and citizen generated calls for service. • Maintained property and evidence; assisted in managing inventory with accurate reporting and documentation• Enforced student code of conduct and ensured student compliance of all city and state ordinances and laws.

St. Cloud, Minnesota Area

• Effectively controlled the release of proprietary and confidential information for general client lists• Served as a liaison between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems• Effectively controlled the release of proprietary and confidential information for general client lists• Advised students throughout the admissions process and assisted them with their questions or concerns• Showed students the campus by directing between 10-12 campus tours weekly