● Monitored Mimecast to prevent malicious emails from reaching users and for PCI compliance● Performed investigation of 100s of phishing emails through use of VMs hosted in Azure● Investigated various security alerts such as risky sign-ins and reviews of compromised senders daily● Bridged communications between various teams and departments to resolve major incidents● Responded to various alerts from Zabbix, AlertManager, Microsoft, and in-house software● Escalated and coordinated with other teams and vendors when issues are unable to be resolved within the NOC

● Participated in the international migration of security software across both Mac and Windows platforms for over 250 users without incident● Managed Microsoft 365 Admin, including Sharepoint, Exchange, and Azure AD for over 10,000 users, groups, and sites● Administered over 120 Apple devices using JAMF MDM● Streamlined departmental workflows by implementing automation solutions, reducing labor hours by 70% and minimizing errors● Enhanced user productivity and reduced downtime by providing expert technical support, resolving complex hardware, software and network issues for over 1,000 tickets

● Executed 8 third-party vendor reviews via internal process and BitSight● Regularly performed daily cyber operations checklists utilizing TierPoint reports, CrowdStrike, ReliaQuest, and ProofPoint Targeted Attack Prevention● Completed Termination reviews for files written to USB via CrowdStrike● Assisted with active user audits for VDI/VPN, BOX, and Concur for over 2,000 users● Performed data migration from SharePoint to a local file share of over 2,300 files without incident● Evaluated and authored executive report on automation of threat intelligence solutions and presented to leadership● Monitored ReliaQuest/Splunk ServiceNow dashboard● Accomplished 14 CrowdStrike University Modules

• Preform emergency and routine Advanced Life Support care in a combined area of over 43 square milesand combined population of 30,000• Participated in multiple committees to help drive the company and profession forward• Completed routine continuing education to insure best possible patient outcomes

Assisted managers in managing the team. Preformed quality inspection, training, and maintenance. Assisted or handled customer concerns and completed appropriate documentation.