Tanner Ochel Email & Phone Number

Winter Garden, Florida, United States

• Provide Tier 2 technical support and training to global customer base through email, voice, chat, and remote channels for the integration and configuration of SoftwareKey’s software license management system.
• Conduct technical and sales consultations with C-level executives, project managers, and developers to provide guidance ranging from high-level business strategy to specific technical implementation recommendations.
• Front-end prototyping and development for web and mobile apps
• Author and edit technical manual documentation, knowledgebase articles, tutorial videos, and website updates.
• Manage prospects and opportunities through CRM system and configure automated follow-up sequences.

Orlando, Florida, United States

• Produced virtual reality therapy (VRT) prototype for Visions of Relief to aid in the treatment of social anxiety through exposure therapy.
• Developed personalized virtual reality "escape rooms" for private events.
• Hosted various virtual reality demonstrations at private and public events.

Lake Buena Vista, FL

• Developed more efficient post-production procedures through analytical problem solving and coordination with vendors, resulting in reduced person-hours, decreased material costs, and fewer workflow interruptions.
• Provided technical support within the department and procedural training to new hires.
• Edited, verified, and backed up files to the server and processed them for web posting and client/vendor delivery.
• Troubleshot and corrected computer and printer errors and maintained software updates and runtime efficiency.
• Photographed on-location events, including corporate, promotional, and Fairy Tale Weddings.

Lake Buena Vista, FL

• Communicated with a positive and energetic attitude while providing customer service to hundreds of Guests daily.
• Resolved Guest conflicts with a calm demeanor, turning negative situations into positive outcomes.
• Partnered with various departments and shared different perspectives to better achieve service goals.

Orlando, Florida Area

• Freelancer specialized in photography, retouching, videography, editing, and motion graphics.
• Custom PC building services based on customer requirements and usage needs.Partnered with:
• Photography in Motion – Tech coordinator for event greenscreen photography, compositing, and on-site printing.
• Conductive Education Center of Orlando – Produced fundraising video that resulted in over a 75% increase in donations compared to the previous year.
• Wonderstruk Media – Event photography, SlideRocket presentation development, Facebook Page creation.
• Verola Studio – Wedding photography, videography, retouching, and editing.

Rolla, MO

• Advised customers/faculty/students on presentation design solutions and provided computer technical support.
• Operated and maintained Mac and PC computers, plotters, large format printers, scanners, and laminator.
• Processed sales orders for both digital and in-person delivery.