Tanner Ochel Email & Phone Number

Winter Garden, Florida, United States

• Provide Tier 2 technical support and training to global customer base through email, voice, chat, and remote channels for the integration and configuration of SoftwareKey’s software license management system.• Conduct technical and sales consultations with C-level executives, project managers, and developers to provide guidance ranging from high-level business strategy to specific technical implementation recommendations.• Front-end prototyping and development for web and mobile apps• Author and edit technical manual documentation, knowledgebase articles, tutorial videos, and website updates.• Manage prospects and opportunities through CRM system and configure automated follow-up sequences.

Orlando, Florida, United States

• Produced virtual reality therapy (VRT) prototype for Visions of Relief to aid in the treatment of social anxiety through exposure therapy.• Developed personalized virtual reality "escape rooms" for private events.• Hosted various virtual reality demonstrations at private and public events.

Lake Buena Vista, Fl

• Developed more efficient post-production procedures through analytical problem solving and coordination with vendors, resulting in reduced person-hours, decreased material costs, and fewer workflow interruptions.• Provided technical support within the department and procedural training to new hires.• Edited, verified, and backed up files to the server and processed them for web posting and client/vendor delivery.• Troubleshot and corrected computer and printer errors and maintained software updates and runtime efficiency.• Photographed on-location events, including corporate, promotional, and Fairy Tale Weddings.

Lake Buena Vista, Fl

• Communicated with a positive and energetic attitude while providing customer service to hundreds of Guests daily.• Resolved Guest conflicts with a calm demeanor, turning negative situations into positive outcomes.• Partnered with various departments and shared different perspectives to better achieve service goals.

Orlando, Florida Area

• Freelancer specialized in photography, retouching, videography, editing, and motion graphics.• Custom PC building services based on customer requirements and usage needs.Partnered with:• Photography in Motion – Tech coordinator for event greenscreen photography, compositing, and on-site printing.• Conductive Education Center of Orlando – Produced fundraising video that resulted in over a 75% increase in donations compared to the previous year.• Wonderstruk Media – Event photography, SlideRocket presentation development, Facebook Page creation.• Verola Studio – Wedding photography, videography, retouching, and editing.

Rolla, Mo

• Advised customers/faculty/students on presentation design solutions and provided computer technical support.• Operated and maintained Mac and PC computers, plotters, large format printers, scanners, and laminator.• Processed sales orders for both digital and in-person delivery.