State of Michigan Licensed Real Estate Sales Agent responsible for all aspects of commercial real estate business as a self employed independent contractor. Oversees prospecting, marketing, client relations, contract negotiations, market analysis and more. Specializes in office/retail leasing and sales and has displayed success in landlord/seller and tenant/buyer representation transactions.

• Responsible for the settlement of property and general liability claims across four counties in the southwest region of Michigan. • Coordinate and perform the inspection and assessment of damages. • Demonstrate general residential construction knowledge when scoping and estimating repairs. • Efficient in the interpretation of over 5 policies, ranging from Home Owners to Commercial General Liability; along with several varying endorsements in determining coverage. • Communicate between policy holders, independent agencies who Auto-Owners partners with, to the long list of vendors who take part in the claims process.• Display effective time management between time spent in the office, and on the road performing inspections. • Continuing education by way of company provided courses to familiarize myself with practices, procedures and terminology outside of my own position, included but not limited to; Medical Tests & Signs, Legal Concepts & Doctrines, and Interpreting Medical Reports

• Responsible for the handling and settlement of automobile claims across 6 counties in Mid Michigan. • Used various forms of investigative practices in determining fault on auto accidents, and also investigated potentially fraudulent claims. • Quickly gained knowledge in interpreting the different auto policies, as well as general knowledge of auto physical damage and the laws pertaining to accidents in various states across the country. • Responsible for coordinating the inspection of damaged automobiles with independent appraisal companies. • Effective in interpreting reports from appraisal companies to policy holders, and negotiating with body shop employees where needed on repairs. • Handled and settled small property claims arising out of the use of an automobile. • Negotiated and successfully reached settlement with policy holders on vehicles that were deemed a total loss. • Strengthened relationship with independent agencies in my territory by way of appropriate and thorough communication throughout the claims process.

• Gained general knowledge of the insurance industry and procedures in underwriting Life/Health/Disability applications. • Responsible for performing various life insurance application drops within the internal company system including withdrawals, incomplete applications, and applications that were declined. • Ultimately assisted underwriters by providing them information they required in order to determine insurability. • Assisted policy holder services by making appropriate changes to policies in force. • Participated in job shadowing all other departments in the Life Company. • Assisted underwriters in using provided application information to determine insurability and rates.