Tanner Singleton Email & Phone Number

Technical and Customer Support: Lead the department assisting customers with hardware and software technical questions, billing, and general support. Lead a team focused on upgrading the entire customer base to current cellular technology.

Worthington, Ohio

Support Specialist (Feb-18 – July-18): Received inbound calls from clients. Troubleshot and resolved technical issues, distinguishing between user error and software bugs. Worked directly with healthcare providers and payers to process medical authorizations. Established a relationship and trust with many clients. Adapted to frequently changing software and user functions. Trained new support specialists. During layoffs of the department I was the only employee to be transferred to a new department. Data Analyst (July-18 – Feb-19): Updated, modified, analyzed and troubleshot very large, complex Excel files. Led a team of temporary employees on clinical question project I was responsible for. Assisted development team in debugging and optimizing their programs for internal use. Assisted product team with first hand knowledge of prior authorizations and first hand experience using the product.

Gahanna, Ohio

Served tables in the Cameron Mitchell family of restaurants.

Westerville, Ohio

Served tables in a high-end restaurant (restaurant closed in May 2017).

Columbus, Ohio

Responsible for large sections in a large, busy restaurant; serviced parties 30+ by myself and 100+ as a team; supervised shifts of 40+ employees; responsible for cash balances; directly responsible for customer satisfaction and employee moral.

Oxford, Ohio

Delivery driver and responsible for register cash balances.

Oxford, Ohio

Shift supervisor responsible for training new staff, accounting for cash balances and opening and closing the restaurant. In addition, hosted a weekly trivia night.