Tanner Wilkinson Email & Phone Number

- Create checklists, SOPs and relevant documentation highlighting the steps required for the proper data collection and submission of CAHPS initiatives and other mandated submissions- Act as member of NRC’s Compliance Advisory Board- Assist with the maintenance and updating of NRC’s Quality Assurance Plan, which contains NRC’s processes and quality assurance steps associated with the various CAHPS projects- Ensure clear and proactive planning with all relevant NRC departments to assure adherence to data submission timelines- Act as one of the technical NRC experts on our CAHPS Community Calls- Is a resource to NRC associates on technical questions relating to data submissions for the various CAHPS projects- Report performance metrics to management for the purpose of transparency with emphasis on quality and timeliness- As necessary, work with IT department to understand, assess, test and communicate ongoing development needs in regards to CAHPS compliance- Participate in preparing for and presenting during on-site audit visits from government-contracted oversight entities- Provide formal training to NRC associates, as appropriate

- Engage in all QA activities for Client Operations, including holding associates accountable and providing the highest quality deliverables- Implement process improvement strategies where needed- Track and report on quality metrics- Provide associate training based on QA trends seen and develop necessary training sessions for all team members- Serve as subject matter experts for Client Operations associates by answering questions and guiding them through our process to ensure their self-sufficiency.

Lincoln, Nebraska Area

- Proactively monitor receipt of client data files and communicate file status to clients as appropriate.- Perform quality assurance checks as defined by internal guidelines.- Ensure all assigned projects are meeting and exceeding established metrics for contract,deadline and quality standards.- Assist clients and Account Managers with questions involving file status, sample status and logistical issues.- Proactively perform troubleshooting analysis in all areas of the project set-up and sampling process.- Create and maintain professional relationships with clients and internal team members.- Maintain highest quality standards through strong attention to detail.- Handle any data collection or reporting issues with the utmost honesty and integrity.- Review test files and provide feedback to clients and internal associates.- Map client source data fields to our database accurately through builds or modifications.

Lincoln, Nebraska Area

- Acquire, review, and process state license files.- Work ad hoc provider research projects.- Work ad hoc healthcare organization research projects.- Scrape and collect data from websites pertaining to healthcare organizations.

Lincoln, Nebraska Area

- Responsible for working and resolving ad-hoc issues with data on the development system and bringing resolutions to them.- Manually review email processes to include provider and office manager email removal, additions, modeling, and validating.- Determined if email domain was valid or invalid for that site and provider.- Processed National Change of Address records.- Make any changes to hospital sites sent by research agents.- Review and resolve healthcare provider records with an 'other' specialty.- Review and resolve any records that might be missing a practice name or have a problem with the name, address issues, title code problems, and phone problems.

Lincoln, Nebraska Area

- Verify healthcare provider and practice site information over the phone.- Research records that other Research Specialists were not able to verify.- Work special projects that had specific data challenges or requests.

Lincoln, Nebraska Area

Lincoln, Nebraska Area

Psychology

Associate’S Degree, 3.511