Customer Service Associate
Current• Assist customers with purchases.• Answer phones.• Receive and remove textbooks and other merchandise from shipping cartons and return textbooks and merchandise as required, maintaining daily records of items received and returned.• Price and shelve textbooks and other merchandise.• Sell textbooks and other merchandise, collecting, processing, and/or disbursing cash, financial aid and credit card charges as assigned.• Prepare displays of merchandise and assist with relocation of stock when needed.• Assist in maintaining bookstore stock inventory control records, providing a list of low stock items for reorder and items in need of elimination.• Respond to or direct telephone and walk-in inquiries as appropriate, and provide information concerning stock availability and other bookstore activities to employees and students.• Duplicate materials and assist with routine clerical duties such as processing incoming and outgoing mail and deliveries as requested.• Assist with physical inventories, preparation of booklists, and buyback of used textbooks from students on a periodic basis.• Perform routine closing procedure; counting cash drawer, shutting down computer system and cash registers.• Opens or closes the bookstore in accordance with detailed procedures. • Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe and efficient manner and with minimal supervision.• Use office machines such as telephones, fax machines, copiers or 10-key calculators.• Use computers for data entry and for word processing, spreadsheets, or custom applications.• Use POS controller and cash registers; pricing machines, and credit card machines.
