Assistant General Manager - Courtyard Oceanfront South
Virginia Beach, Va
SALES & MARKETING: The property generated over 6 million dollars in revenues, an increase from the previous year. Ranked in the top 9% nationwide for overall guest service, ranked 11 out of 844 hotels for making Elite Rewards Members feel appreciated. Managed major sales accounts onsite such as Geico, Toyota, Transient, and Military; developed partnerships with businesses to negotiate for advertisements, supplies, and events. Attended industry events. HUMAN RESOURCES: Exceeded industry benchmarks on the Associate Opinion Surveys over ten points earning a score of 93. Recruited, interviewed, and staffed the property, coordinated employee benefits, ensured property adherence to employment laws, employee recognition programs, career development plans, and mentored 70+ employeesSTRATEGIC MEETINGS: Organized and conducted weekly and monthly meetings, created and executed departmental strategies that increased guest satisfaction to being of the top in the nation, enhanced cleanliness standards, and increased revenues FINANCIAL & REVENUE MANAGEMENT: Assisted General Manager with reviewing financial statements, prepared financial forecasts, created and reviewed weekly/monthly sales pacing reports, implemented daily hotel sales strategies, and attended revenue strategy meetings for multi-million dollar generating hotelQUALITY IMPROVEMENT: Prepared and passed Marriott Quality Assurance compliance audits and Crestline internal compliance auditsPLANNING: Worked with senior management team to coordinate and execute property level objectives, created an inter- company presentation for the Hampton Roads Area properties