● Scripted and maintained automated end-to-end tests utilizing Python, Selenium, and BrowserStack for an enterprise SaaS product, serving 65K daily active users● Engineered sophisticated CI/CD pipelines employing Docker, Gitlab CI, Jenkins/Groovy, Nomad, and Spinnaker to manage deployments across nine AWS and colocation data centers.● Delivered well-tested, high-quality solutions for global users, ensuring compliance, localization, and accessibility needs were met

The Qualtrics Experience Management (XM) software platform helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. As an expert in using and troubleshooting the Qualtrics XM Platform, I consult with all levels of customers on a daily basis and provide product support to create and maintain effective workflows. I have developed expertise in triaging and troubleshooting technical issues, and have been able to work closely with senior… Show more The Qualtrics Experience Management (XM) software platform helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. As an expert in using and troubleshooting the Qualtrics XM Platform, I consult with all levels of customers on a daily basis and provide product support to create and maintain effective workflows. I have developed expertise in triaging and troubleshooting technical issues, and have been able to work closely with senior level employees within Qualtrics and at client companies to optimize user experiences, providing world-class product support. Specialties: SSO (Single Sign-On) and User MigrationsIn this position, I have honed many business-critical skills including troubleshooting, effective verbal and written communication, workflow and time management, multitasking, Python, Excel, and data science. Show less

Assisting customers with computing issues, troubleshooting computers and printers, and maintaining computer labs across Indiana University's campus. Configuring and troubleshooting routers and network-connected devices for students living in on-campus housing.