Tanner Igonia Email & Phone Number

Winnipeg, Manitoba, Canada

-Responsible for all IT related activities for Amsted Rail's Winnipeg location-Worked as sole IT professional for a large 24/7/365 manufacturing environment (200+ users, IT-OT Networks)-Oversaw and allocated the IT budget for the plant-Aligned with Amsted Rail's corporate IT Team on Security/Network/Hardware policies-Managed vendor and contractor relationships, engaging them through purchase requestions in SAP-Monitored and secured the OT/ICS network with tools such as Claroty, also partnered with local controls engineers to insure firmware of PLCs remains up to date-Worked with Amsted Rail's Emerging Technology Team on various innovation projects relating and not limited to AI, Remote Assist, Virtual Reality, Digital Twins & Microsoft Power Apps-Created Powershell scripts to automate daily tasks-Upgraded many Windows 10 systems to Windows 11 and provided solutions for legacy applications that did not support moving to the new operating system-Managed mobile devices through Microsoft InTune MDM-Implemented a Remote Assist solution using the Microsoft HoloLens 2-Maintained and upgraded critical plant workstations-Created hot spares for critical plant IT infrastructure-Managed patching for production machines-Maintained, improved and provided support for: Aviligion Security camera system; Door badge reader system (RS2 Access IT); Radcomm Radiation Scanner; Thermostat System; Zoom Rooms conferencing systems; HMI touchscreens; Navori displays; Zebra label printers; various multifunction printers; various IoT devices; Virtual Reality training simulators; Mitel VOIP; NVRs

Winnipeg, Manitoba, Canada

-Sole onsite technician at a large campus (250+ Users, enterprise level MSA client)-Coordinated the rollout of MFA for 3 Microsoft 365 tenants-Redesigned the wireless network and replaced various APs to improve WIFI connectivity-Configured content filtering rules on a firewall for an education intuition -Escalation point for complex tickets relating to the campus-Configured and managed VOIP Cisco CUCM system-Configured and managed AD Synced environment to Office 365-Authored 25+ knowledge guides to contribute to knowledge sharing between technicians-Coached new Service Desk technicians-Maintained and provided general support for but not limited to: Various education software; projectors; multifunction printers; VOIP phones; VEAM backups; content filtering; audio-video

Winnipeg, Manitoba, Canada

-Member of the Service Desk Team, first line of support for clients-Took calls and actioned tickets, solving an array of technical problems relating to printers, workstations, server and network-User management: Creating, terminating, permissions-Setup new PCs remotely-Worked on internal Asset Management project for EPIC-Provided support and configuration for new internal hires as only employee stationed at EPIC HQ during COVID19-Classified and organized tickets

Winnipeg, Manitoba, Canada

-Worked on a large project to refresh IT infrastructure for multiple remote satellite locations across the world for a large enterprise client-Built and configure NIABs (Network in a box) that served as network infrastructure-Configured 50+ ESXI hosts and VMs-Imaged and configured 1000+ workstations-Configured WinPOS Point-of-sale software-Deployed software using SCCM

Winnipeg, Canada Area

During my internship with Epic, I spent most of my time working on a large scale infrastructure refresh project. I also however assisted and shadowed various technicians with many different tasks.

Winnipeg, Canada Area

Winnipeg, Manitoba, Canada

Generative Ai Innovation Certificate, Artificial Intelligence

Network And Computer Technology Diploma, Computer/Information Technology Administration And Management

High School Diploma