Orchestrate the fulfillment of larger organizational goals for the Prodigy program. Drive cross-functional collaboration, refine processes, and identify solutions within operations and development teams. Coach team members in agile methodologies, project management, and business operations to ensure Prodigy's seamless operation. Ultimately, enhance the experience for internal teams and external clients.Accomplishments- Migrated product backlog, client projects, support processes, and users from Zoho Suite to Jira- Managed several internal software, data, and network migrations to AWS native services- Wrote and maintain team playbooks that simplify policies and processes- Configured 20 unique Jira projects tailored to their respective teams and purposes- Built 50+ Jira automations to create visibility and consistency across several projects

Manage diverse Credit Union fintech projects, ranging from year-long software implementations and data conversions to short-term third-party integrations. Oversaw the Project Management Office to maintain team-wide project integrity and align the department with business strategy. Accomplishments:- Streamlined the Core Conversion process by organizing 400+ tasks into 13 clear milestones- Executed client implementations, onboarding 4,000 members and $80 million in assets- Implemented OPAs, reducing costs and boosting department revenue by 77%- Crafted comprehensive data and system testing packets that reduce post-project issues by 80%- Achieved an exceptional 4.9 out of 5 average project satisfaction rating from clients- Developed and maintained project assets for 40 clients across 120+ projects- Created and executed training plans for new Project Team members

Led the development of interactive, employee-facing benefit videos from concept to delivery and maintained the content throughout the contract's duration. Managed the entire BenXP program team, assigning projects and providing guidance as a servant leader.Accomplishments:- Created templates and processes that reduced project timelines by 30%- Hosted 5–10 discovery meetings annually to prepare new clients and identify requirements- Managed the creation, publishing, and organization of over 450 interactive videos- Created or edited 50+ social media content pieces, including videos and blogs

Collaborated with Project Managers and external beta testers to successfully validate unique hardware and software products. Trained, coached, and delegated tasks to new assistant Project Managers, fostering their professional growth.Accomplishments:- Interfaced with high-profile clients including Logitech, Plantronics, and Roku- Performed bug replication and verification for over 40 different products annually- Managed hundreds of beta tests, each involving 10 to 500 unique testers- Organized the inventory and shipment of thousands of physical beta devices

Led and oversaw staff, ensuring smooth operations and maintaining high standards of customer service. Played a key role in coordinating tasks, managing schedules, and ensuring compliance with company policies.Accomplishments:- Organized work for a yearly national competition, resulting in two wins- Created a simple waste tracking system that aligned with corporate reduction strategy- Assisted the General Manager with training, inventory management, maintenance, and marketing