Promoted to assist in oversight of the service team and work hands-on with customers on both regular and difficult issues, ensuring daily service operations run proficiently Manage, direct and lead a team of 5 Service Advisors, driving productivity and efficiency Collaborated with Manager to develop strategies for achieving and exceeding financial goals, totaling over $5.9 million in sales and over 50% in gross profitSurpassed customer expectations through speed, quality of service and resolving diverse issues, resulting in more that $1.5 million in personal salesPresent and speak to executive management on goal status, wins and potential issues to solve forDemonstrated excellent communication skills in resolving product and customer complaints

Promoted within 18 months to manage daily operations of the detail shop, the team while providing quality service to internal and external customers.● Was responsible for managing and scheduling detail shop employees● Collaborated with sales, service and body shop departments to schedule detail jobs and/or additional services● Monitored team to ensure thoroughness and quality performance for exceptional outcome● Handled daily paperwork and tracked purchase orders and other documentation● Motivated team to obtain or exceed weekly goals set by company

Hired to clean both external and internal automobiles to the highest expectations● Provided an elevated customer experience to generate loyal clientele through superior detailing● Consistently met or exceeded daily and weekly expectations● Worked with multiple department for detail needs and provided internal customer service● Maintained cleanliness and presentation of production floor, organized chemicals and supplies

Hired to officiate multiple youth sports and different levels● Was held accountable for setting up adult fields for Wellington sports teams● Responsible for officiating both youth and adult soccer games● Maintained parent and coach control for a positive sports experience

Hired to provide landscape maintenance to new and existing commercial and residential communities● As part of a team, performed a variety of planting and maintenance tasks including sod laying, shrub trimming, planting, watering, weeding, fertilizing, and mulching in such manner as to maintain high customer satisfaction● Assisted in building hardscapes, including rock and stone water features● Operated riding lawn mowers, trimmers and blowers