Learning how to program efficient and dynamic applications from start to finish.

Emoji domain brokerage service.

- Attended and participated in weekly call listening sessions to role-play scenarios with co-workers to improve communication skills and improve call quality. - Managed weekly team meetings, informing peers of important updates regarding policy and procedure affecting customers. Achievements and Awards: Highest Retention Rate for the First Three Quarters of 2017

Cards Serviced: Disney, Intercontinental Hotel Group, AARP- Assisted 100+ customers per day with account inquiries providing exceptional customer service in compliance with policies, procedures and regulatory compliance.- Engaged in interactive dialogue with customers through acknowledgment and active listening. - Owned customer needs start to finish, when necessary, escalate issues to a satisfactory resolution, providing end to end customer experienceAwards and Achievements: 5 Key Award: Owning Customer's Issues from Start to Finish