-Coordinated large scale projects across multiple vendors and coworkers-Prioritized tasks and assigned jobs to other technicians based on level and areas of expertise-Managed professional contact of customers and vendors, including day-to-day activities in absence of higher management-Thoroughly managed ordering inventory and reconciliation to ensure items arrive on time and are accounted for

-Deployed video conference cameras, microphones, and hubs, with specialty in the Logitech Rally system-Installed and configured both analog and digital closed-circuit TV cameras, including but not limited to running the appropriate cables, terminating the ends, and diagnosing power and video issues-Configured small to medium enterprise networks, including Ubiquiti access points and Cisco Meraki systems-Produced invoices and distributed hours based on worksheets using QuickBooks-Diagnosed software issues across many different user and enterprise softwares

-Solved user's problems using critical thinking skills and all available resources-Talked to users using excellent communication and customer service skills to give them the best service possible-Diagnosed and fixed software and hardware issues-Developed for, and deployed updates for Ivanti Service Manager using proprietary language and SQL-Coordinated and deployed software and hardware projects across multiple sites and users

-Developed and modified modules in Ivanti Service Manager (formerly HEAT), relying on reading documentation and previous code-Deployed and configured mobile applications through IBM MaaS360-Assisted other employees and coworkers with problems using critical thinking concepts-Installed and replaced computer and networking hardware around the site

-Assisted customers with inquiries and any additional help needed, going above and beyond in some situations-Organized and sorted inventory in backroom, using physical strength and dedication to finish on time.-Focused on punctuality, never being late for work and making sure time-sensitive forms were filled out accordingly, accurately, and on time.-Worked with proprietary technology to scan out damaged goods, and used self judgement to determine what should be discarded.