Tanner Verdin Email & Phone Number

MagView is an information systems company that develops software to streamline and optimize the case management of radiology departments with a specific focus on mammography.Utilize SQL and HL7 interfaces to troubleshoot and manage communication of data for mammography patients at more than 200 client locations. Regularly communicate with radiologists, nurses, technologists, and administrators to help address areas of concern and potential methods of improvement within our software and their workflow. Use Freshdesk and Jira ticket management systems to independently maintain a queue of 20-40 tickets while managing an average influx of 5 tickets per day. Partner with escalation resources to diagnose and fix complex issues as well as expand knowledge of the application when needed.

Houma, Louisiana, United States

Worked in Best Buy’s Mobile Department as an AT&T service and consultation expert. Interacted with customers daily to show the value of AT&T cell phones, mobile plans, home internet, and cable. Was responsible for initiating interactions, providing customers with the best possible solution for them, and completing the sale while providing excellent customer service. Consistently ranked within the top 100 Best Buy AT&T Mobile Experts on their national scorecard.

Houma, Louisiana, United States

Began as a counter-service Consultation Agent in Geek Squad at Best Buy. Helped with troubleshooting and solving customer issues related to desktop and laptop computers, cell phones, tablets, and networking. Was responsible for handling and receiving technology devices from customers, as well as creating and closing service orders. Promoted to an Advanced Repair Agent in March of 2019. Worked on repairing hardware and resolving software issues for customer computers. Regularly communicated with customers during the repair process.

Bachelor Of Science - Bs, Computer Information Systems

Computer Science