Tannesha B. Email & Phone Number

Atlanta, GA, US

Las Vegas, Nevada, United States

• Utilize CRM software to track customer interactions and identify opportunities for improvement.
• Develop and maintain relationships with key clients to ensure long-term satisfaction.
• Collaborate with product teams to ensure customer needs and feedback are integrated into product development.
• Serve as the primary point of contact for customer inquiries, ensuring prompt and efficient resolution of issues.Achievement: Reduced average customer query resolution time by 30%, significantly enhancing overall.

Greenwood Village, Colorado, United States

• Blue Cross Blue Shield
• Handle incoming provider communications regarding benefit plans, claims processing, and account administration.
• Documented provider interactions and service resolutions, ensuring efficient follow-up.
• Educate providers on the medical benefits and administration of HSAs.Achievement: Improved provider satisfaction scores by 20% through effective communication and timely issue resolution

Mcdonough, Georgia, United States

• Scheduled and managed wholesale transactions, ensuring the timely and accurate shipment of $15 million worth of products annually
• Analyzed audit reports and responded to compliance violations promptly.
• Manage a portfolio of accounts, developing strategic plans to drive sales and profitability.
• Maintain strong relationships with key accounts, ensuring high levels of satisfaction and loyalty. Achievement: Achieved a 30% increase in client retention rate by implementing personalized account management.

Mcdonough, Georgia, United States

• Handled all aspects of shipping and receiving, including unloading trucks, inspecting goods, and verifying documentation, ensuring timely and accurate deliveries.
• Communicated with transportation companies to optimize inbound and outbound freight schedules, reducing transportation costs.
• Prepared and shipped customer orders following company guidelines, ensuring timely and accurate deliveries
• Maintained detailed records of inventory movements and reported on key performance metrics, improving inventory accuracyAchievement: Decreased order processing time by 15% by reorganizing the warehouse workflow and.

Mcdonough, Georgia, United States

• Coordinate with logistics partners to manage inbound and outbound shipments.
• Monitored and ensured the timely execution of SAP transactions for outbound shipments, achieving on-time delivery rate and enhancing overall supply chain efficiency.
• Resolve any discrepancies related to shipments and inventory counts promptly.Achievement: Consistently recognized as the top performer in the department, achieving a 98% error free shipment rate for two consecutive.