Tano Washington Email & Phone Number

Vacaville, Ca, Us

San Francisco, California, United States

Concord, Ca, United States

Concord, Ca, United States

Concord, Ca, United States

San Ramon, California

• Assist with managing technical support for 37 companies and thousands of users with one of the largest and fastest growing Managed Service Providers in the San Francisco Bay Area.• Remote phone and email support using ConnectWise ticketing and project management software, in addition to travel to various locations as needed.• Research, order, setup, and maintain appropriate hardware and software licenses, both new and upgrades, on an individual basis for each assigned company, including asset tracking and management.• Project Manager for several high-profile, multi-user (350+) complete system upgrades, including new laptops/desktops, migration from local Exchange server to Office 365, and migration from local Active Directory to Azure Active Directory.

San Ramon California

• Maintained company peripheral network devices regularly, including printers and scanners.• Tested the IT networking systems, monitored the performance of network server and maintained business computer systems.• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.• Planned and executed routine repairs and system upgrades.• Documented and maintained supply of all required inventory. Managed the overall administration of Windows System applications.• Performed various troubleshooting and maintenance operations in Microsoft Windows environments.• Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.

San Francisco Bay Area

• Performed maintenance on copy machines, Ricoh scanner, printers, etc• Performed server updates on a regular basis.• Performed troubleshooting, diagnosing, solving and replacing parts.• Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.• Solved clients IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking.• Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management