Nhat Tan Pham Email & Phone Number

Adelaide, South Australia, Australia

• Provided first-level technical support for end-users by diagnosing and solving hardware, software, and network issues.• Handled 20-40 calls from clients, logged and managed incidents and requests using Bizport, prioritizing and escalating tickets based on urgency and impact.• Assisted with setting up and troubleshooting network connections, printers and peripheral devices, enhancing day-to-day operational efficiency.• Assisted with team members on delivered remote desktop support to resolve issues related to operating systems, email configurations, and office applications.• Assisted with team members on reset PC, Laptop, Switch, Router.• Collaborated with senior IT team members on complicated ticket, providing ideas and support.• Documented recurring issues and solutions in the knowledge base for future problems.

•Installed operating systems on school laptops and desktops using Windows 10 Media Creation Tool, enhancing efficiency through USB drives.• Assisted the IT manager and system engineer in receiving, inventorying, and setting up new servers, facilitating seamless hardware management• Collaborated with a 3-member IT department to provide support for 20 to 35 tickets per day from students and staff, addressing ticketing and email system inquiries.• Conducted general IT work and maintenance support for various school departments, including updates for school laptops and computers, while assisting new students in accessing the network and school learning management system.• Brainstormed 10 ideas for the IT manager regarding textbooks, software, equipment, and security management for the school's network.

Bachelor'S Degree, Cybersecurity And Networking

Diploma Of Education, Information Technology