REACH ERG is committed towards fostering a culture of inclusivity and creating equity for our differently abled peers and their allies.

Onboard, train and mentor team for all the process workflow and requirements. Monitor set goals periodically through SQL and audit reports. Allocate work on the basis of client requirements and usage and coach the team closely for any challenges faced. Generate strategic LEAN projects for process optimization which includes automation, reducing cycle time, reducing client data issues, removing process reworks and non value added workflows. This also includes cross collaboration projects with end to end teams. Handle client tasks process and study the RCA of data issues, and its corrective error resolution analysis. SPOC for UAT of tools at the time of releases and collaborate with scrum teams for bugs and enhancements.Create and document process policies and standardize them as per company requirements.Board member of the ERG “Reach” which empowers the employees with disability.Learning and development of employees through creating content for DMAIC tools, LEAN concepts and learning paths.

Handle the Analyst Linking Process. Handle the Connotate Process of web crawler extractions on websites. Lead the Research Validation Process of maintaining the research firms and analysts data as per the client usage stats.Handle external and internal client requests through CRM tools.Conduct monthly quality checks through samples and SQL reportsTest the tool during release for bugs and enhancements.