•Drive sales strategy and deliver successful results by leading a larger region with 37 Branch Managers, 170 sales executives and 130 cash officers in Istanbul & Cyprus•Manage performance of branch managers and sales& service subordinates; plan their career path•Analyze and measure monthly branch results and create new sales programs and campaigns to expand 2.5 billion TL total worth of portfolio of the responsible region•Prepare both Business Plan and Budget of the sales… Show more •Drive sales strategy and deliver successful results by leading a larger region with 37 Branch Managers, 170 sales executives and 130 cash officers in Istanbul & Cyprus•Manage performance of branch managers and sales& service subordinates; plan their career path•Analyze and measure monthly branch results and create new sales programs and campaigns to expand 2.5 billion TL total worth of portfolio of the responsible region•Prepare both Business Plan and Budget of the sales organization•Create effective hiring process and programs to reduce Turn Over Ratio•Give weekly updates on Rhythm of Business and Marketing updates to Retail Business Head •Coach and train third party (insurance & pension) sales coaches to ensure that sales activities of the region are in line with the Business Plan on a daily basis •Structure and execute training programs (upon addition to existing training program) measure results of the trainings with HR business partners •Work with the other functions of the bank to improve operational efficiency and meet standards that given by HSBC Group ( member of the Lean Banking Project and E to E service committee ) •Work with marketing department to improve product and services as member of the Product Development Committee Show less

•Drive sales strategy and deliver successful results with 4 area managers, 130 sales executives in 5 regional offices located 3 major cities in Turkey•Analyze and measure monthly channel results and create new sales programs and campaigns to expand 258 million TL total worth of portfolio of the Bank•Prepare both Business Plan and Budget of the sales organization•Create effective hiring process and programs to lower Turn Over Ratio•Give weekly Rhythm of Business and Marketing… Show more •Drive sales strategy and deliver successful results with 4 area managers, 130 sales executives in 5 regional offices located 3 major cities in Turkey•Analyze and measure monthly channel results and create new sales programs and campaigns to expand 258 million TL total worth of portfolio of the Bank•Prepare both Business Plan and Budget of the sales organization•Create effective hiring process and programs to lower Turn Over Ratio•Give weekly Rhythm of Business and Marketing updates ( field intelligence ) to Management Committee (member of the committee)•Coach Area Managers and Sales Executives to ensure that sales activities of the group are in line with the Business Plan on a daily basis •Build training programs, measure results of the trainings and inform Human Recourses Committee ( member of the committee )•Work with the other functions and organizations of the bank to improve operational efficiency and meet standards that given by CEO ( member of the Operational Coordination Committee)•Implement “Business Solutions Partners” engines that improve operational workflows and hiring process of the Bank •Ensure all customer complaints are answered and the answers complies with regulatory and company policy and procedures •Reporting Rhythm of the Business and Marketing updates to the General Manager of the Bank on a daily basis. Show less

•Build, coach and manage 8 consumer branches with 8 branch managers•Build, coach and manage 2 direct sales teams with 10 sales executives•Build, coach and manage 3 business partner management teams with 3 Team Leaders.•Directly interact with BTB prospects to gain new BTB partners to grow credit sales revenues•Manage and develop existing business partner relations to increase channel capacity, partner satisfaction and productivity ( Real Estate Franchises, Car Dealers… Show more •Build, coach and manage 8 consumer branches with 8 branch managers•Build, coach and manage 2 direct sales teams with 10 sales executives•Build, coach and manage 3 business partner management teams with 3 Team Leaders.•Directly interact with BTB prospects to gain new BTB partners to grow credit sales revenues•Manage and develop existing business partner relations to increase channel capacity, partner satisfaction and productivity ( Real Estate Franchises, Car Dealers, Construction Companies and Retail Business Partners) •Planning and running sales and process awareness trainings for sales executives and business partners•Design and execute partner events for their sales force and their customers•Create procedures, workflows and policies for entire sales organization as part of centralized branch operation project•Coordinating of finding new branch locations, constructions and establishments of these branches•Launch hiring and training programs for new branches and the teams•Drive, motivate and coach all sales teams and BTB partners to achieve 75 million TL consumer credit sales targets•Played a key role on creation of performance and compensation management systems of the Bank•Manager of the year award winner given by Board of Management Show less

•Prepare yearly Business Plan of the Citigold Customer Segment •Guide and motivate Citigold Sales Executives of the Bank to increase number of Citigold customers•Preparing, analyzing and presenting the MIS of the segment to upper management •Directly interact with prospect Citigold customers in 5 regions of the Bank and prepare and execute customer events in those respected regions •Reporting Rhythm of the Business and Marketing updates to the Assistant General Manager of the… Show more •Prepare yearly Business Plan of the Citigold Customer Segment •Guide and motivate Citigold Sales Executives of the Bank to increase number of Citigold customers•Preparing, analyzing and presenting the MIS of the segment to upper management •Directly interact with prospect Citigold customers in 5 regions of the Bank and prepare and execute customer events in those respected regions •Reporting Rhythm of the Business and Marketing updates to the Assistant General Manager of the Bank on a daily basis.•Working with other departments to improve customer satisfaction projects and increasing sales time projects•Structure the team by hiring new Citigold Sales Executives Show less

•Fully responsible of running sales management and administration tasks of the branch•Increase revenue/expense ratio of branch•Handle private banking customers•Organize micro marketing activities, prepare prospect generation projects for sales team by providing eligible names•Coach, motivate and support sales team by joint calls•Give continuous market updates and trainings to branch team•Keep an efficient communication with Marketing Head to give field feedback and… Show more •Fully responsible of running sales management and administration tasks of the branch•Increase revenue/expense ratio of branch•Handle private banking customers•Organize micro marketing activities, prepare prospect generation projects for sales team by providing eligible names•Coach, motivate and support sales team by joint calls•Give continuous market updates and trainings to branch team•Keep an efficient communication with Marketing Head to give field feedback and customer requests•Responsible of achieving break-even point for the first time in Branch’s history•Doubled the gold customer’s acquisition number of the branch Show less

•Started as a Personal Banker and promoted three times within three years•Increase revenue/expense ratio of branch and responsible of achieving 25 percent of both volume and revenue targets of main branch •Handle private banking customers•Coach, motivate and support sales team by joint calls•Ranked as one of the top sales person and revenue generator in every promotion period •Successfully gained almost all top-level executives of major companies in Turkey as… Show more •Started as a Personal Banker and promoted three times within three years•Increase revenue/expense ratio of branch and responsible of achieving 25 percent of both volume and revenue targets of main branch •Handle private banking customers•Coach, motivate and support sales team by joint calls•Ranked as one of the top sales person and revenue generator in every promotion period •Successfully gained almost all top-level executives of major companies in Turkey as customers•Earned several promotions and recognition rewards from Citibank headquarters Show less