I am a multi-industry leader with emphasis in healthcare, health insurance, banking and pharmacy benefits management. In my current role, I manage and provide direction to the Issue Management Team regarding prioritization of tasks, timelines and deliverables, new employee training and deadline adherence. I am responsible for developing and managing the timely performance and completion of all Issue Management activities. I lead the company-wide issue management process (all lines of business) and identify process gaps to make recommendations for process improvement. I ensure issues are communicated to clients in accordance with policies, procedures and SLAs. Abarca Health has an all-in commitment to workplace culture and inclusion. The unlimited PTO and unlimited personal days, with the ability to work from anywhere globally are just a few benefits that make Abarca a competitive employer of choice.