Song Wei Tan Email & Phone Number

Singapore

Summary of ResponsibilitiesDemonstrates effective, clear and professional written and oral communication with Sellers.Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.Liaises with other departments as required to resolve Seller’s issues and questions.

Singapore

o Provide excellent and delightful account management to high net-worth casino guests and assist them with their needs and requests.o Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.). o Conduct guided MBS Casino familiarization tours for guests.o Upselling programs (with the relevant terms and conditions) to potential Paiza players.o Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.o Keeping in mind of patrons personal preferences so to provide personalized service and establish close rapport with assigned patrons. o Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.o Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.o Assist with execution of Special Events and Promotions.o Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.o Perform all other adhoc duties as and when required.

Singapore

• In charge of finding sales for the companyo Manage to bring in more than $30,000 of sales within the first month upon joining.o Clientele portfolio such as Nanyang Technological University, Nee Soon CC, A*STAR, Start Ups and MNCs• In charge of day-to-day function of the company operations team.o Managing of manpower, as well as managing the operations teamo Planning of vehicles and logistic • Handling of events on siteo Managing of personnel on site • Using Enterprise Resource Planning System to facilitate orders and logistics.

Singapore

• In charge of the wet and dry laboratory as well as assistants in the lab. • Maintenance of the office supplies • Ensure event/conference requirements given are fulfilled and executed, such as,o Cateringo Audio visual• Work along with and handle events/conference of the following companies.o Olympuso Karl Storzo Transmedico Medtronic/Covidieno Smith & Nephewo Johnson & Johnsono Baxtero National University Hospitalo Bbraun• Assistance of surgeons and medical representatives during surgical workshop such as, o Handling of biological specimenso Liaising with their assistants or vendors for workshopso Preparation of required instruments or equipmento Assistance during workshop (Surgical, technical and logistics support) o After workshop maintenance.o Ensuring instruments and equipment are maintain/undergo PM to proper standard. o Procurement of required items for workshop.

Singapore

• Solution Bioburden - Routine Tester • Microbial Identification (Using VITEK, Gram Staining) - Routine Tester • Water Testing • Controlled Environment Area (CEA/Environmental Testing such as Air, Particle matter and Surface) • ICBI (Biological Indicator) • EBRO (Temperature Logger)• Media Preparation• In charge of proper disposal of Biohazard waste disposal.

Diploma Of Education, Biotechnology

Education record