Customer Service
● Key responsibilities - Customer Service: Provide client support via Oncustomer platform, Email, Jira, and CSR’s. - Account Executive: Analyze client needs, prepare reports, and propose engagement strategies. - Client Consulting: Offer direct advisory services to customers at VNDIRECT’s stock exchange.● Highlighted projects - Supported more than 400 clients across multiple platforms. - Researched top companies and analyzed market trends. - Provided expert consultation in investment markets for customers (stocks, mutual funds, bonds).