Tant White Email & Phone Number

Swanage, Gb

Poole, Poole, United Kingdom

Manage Jira infrastructure Ensure all code and software is fully tested before being distributed to our customers.Create, review, update, and execute test plans incorporating both positive and negative test scenarios.Test execution, written and verbal communication of defects, track defects through to completionWork with developers, product team and support to ensure all coding tasks have test scenarios.Execute functional and regression test cases, log and manage test plan execution and report onprogress.Understand the automated test processes and use automated tests to assist in ensuring regressionsare found effectively.Report defects resulting from test plan execution and inform the relevant team members.Assist development with defect investigation, reproduction steps, and resolutionSupport team lead in Identifying best practices and methodologies that could benefit and improvethe quality of our software.Test the performance of software, identifying bottlenecks and areas of the software that needs improvement, and ensuring that software is both responsive and stable under agreed metrics.

Poole

Provide support to customers across the UK including issue investigation, resolution or escalation. Continually develop knowledge of software systems and keep up to date with newly released software.Work with other members of the Software Support Team to achieve high standards of customer satisfaction through teamwork.Contribute to continuous improvement of the support call management process. Identify underlying causes of recurring software issues. Customer Experience provide Customer Support, setting customer expectations and handling complaints.Customer Relationship Management (CRM) - Raise support tickets via InforCRM and analyse to determine the problem.Escalation Resolution of priority calls.Provide remote support to users.Identify underlying causes of recurring software issues.Keep up to date with developments and updates of the software.Excellent customer service at all times and handle basic complaints.Assist with ODBC and SQL report building queries.

Poole

Data Management certify that MI & Data, and related business systems, are up to date and effective.Compose complex queries using SQL in order to retrieve data and make changes in the back end of system. Guarantee smooth running of the RAISE system, including carrying out data recovery and disaster recovery testing. Design, organise and deliver training to induct system users and train service users.Responsible for the integrity of data quality constantly improving reporting statistics. Work with other service units, local authorities and other agencies in the development of social care management information systems and integrated working.Represent service units in the process of producing Management Information reports.Protect and safeguard children in care by managing processes for delivery and maintenance of safe and appropriate ICT equipment and software to foster carers and young people in care. Manage and prioritise staff workloads for the Social Care MI & Data Support team and project staff. Confirm that quality assurance processes comply with the requirements of the Children’s Services.Communicate advice and consultancy on workforce issues in relation to ICT and business systems including training and development to managers across children’s services and other units, e.g. adult social care.Ensure end users have up-to-date IT equipment to protect safety guidelines around data security.

Poole & London

Development and User Acceptance Testing of changes and new releases / updates. (Test Case Documentation, Script and Test Case Design, Functionality Testing, PROD/PREPROD/SIT/UAT Testing, Regression testing).Investigate incidents, trouble shooting, analysis and conclude resolution of Incidents raised by users, tracking details throughout the lifecycle of the incident.Inform Business Unit Champions / Information Owners of risk guidance, policy change and procedures.Formulate Fast-map / ARME requests for mass upload of data.Manually input Risk Events - detailing surrounding Controls, Issues, Impacts (Losses and Gains).Develop and maintain various SharePoint Portal intranet sites using SharePoint 2003/2010 for Operational Risk.Second line incident resolution for OPUS Business Unit Champions, achieving completion of over 95% of incidents raised without need for third party vendor intervention.Administer BAU (business as usual) activities within agreed SLA service level agreements.Generate Business Entities and Sub Cluster Entities.Formulate Roles and Functionality required by Business Units under specified Clusters.Terminate jobs in workflow which are creating errors.Training inexperienced users on Operational Risk system ensuring guidance and procedures are adhered to. Escalate complex incidents as appropriate to warrant root causes are determined, preventing reoccurrence.Understand needs of the end users, research, discover and develop requirements.Liaise with Technology (Level 4) and Third parties to enhance, develop or resolve complex queries on the system.Setup of secure remote access.

Bournemouth, United Kingdom & London

Second line support globally for internal and external clients.Day-to-day support of numerous applications liaising with third line support when necessary.Trouble shooting, problem solving and analysis.Software user administration add/delete/modify (new users / leavers).Allocate application functions and privileges to users and password administration.Recertification of user access.Support testing across all environments, prepare scripts and run tests in non-production environments ready for implementation testing. Project planning for new applications and system enhancements.Document procedures and training manuals.Ensure compliance is within internal/external risk policies.Adhere to audit requirements.Setup of secure remote access for supported applications.

Delegate daily duties amongst team.Ensure to promote a good working environment and teamwork across the team.Reconciliation and investigation of all stock entries paid across custodian accounts.Adhere to timeframes set by lines of business. Escalate control issues as soon as they arise. Work closely with operational supervisory/management team to resolve all issues that arise.Present management with documentation recording: Key Performance Indicators, Weekly Outstanding Statistics and Stock Risk Exposure over 180 days. Work closely with Product Management to impart support in transitions of new business, impacting the reconciliation environment. Attend and contribute to client meetings.Cross train new members of staff on processes.Automate and improve internal procedures wherever possible.Support process improvement initiatives.

Reconciliation and investigation of all cash entries paid across Nostro accounts.Adhere to timeframes set by lines of business. Present management with documentation recording: Key Performance Indicators, Weekly Outstanding Statistics and Stock Risk Exposure over 180 days. Cross train new members of staff on processes.Follow up with Correspondent Banks for further information and confirmation of statement balances.

Delegate daily duties amongst team.Consistent training of colleagues to carry out duties effectively. Prepare and electronically deliver Swift and Telex messages.Confirm all manually delivered Swift and Telex messages have been signed by an authorised signatory and duplicate copies are archived for 7 years as per industry regulations.Manage a central point of contact for any enquiries, furnishing users with ease of communication. Assure timely resolution of queries.

Nvq Level 2, Business Administration, Management And Operations, Nvq Level 2

Gcse, Gcse

Maths English (Double Award) Science (Double Award) Business Studies Computer Studies French Geography