Tanuj Agarwal Email & Phone Number

Pune, Maharashtra, India

• Worked in the Workforce Management team, managing reporting for bench data and overseeing the bench management process.
• Utilized techniques to efficiently allocate bench resources to meet existing demands.
• Contributed to the rollout of a new migration HRM tool to enhance operational efficiency.
• Awarded the "Shining Star" award for outstanding performance during my internship, receiving appreciation from the Global Head of WFM.

India

• Led a CSR project providing soft skills training to 250 underprivileged students in grades 6 to 10.
• Focused on building students' confidence in communication and understanding the importance of soft skills over hard skills.
• Developed engaging training materials and activities to enhance learning and retention.

• Managed social media accounts for company clients, including Instagram, Twitter, YouTube, Pinterest, and Google Reviews.
• Monitored and tracked KPIs daily to assess campaign performance and drive improvements.
• Trained interns on effective campaign management and best practices in social media engagement.

• Successfully managed 8 live projects, including Instagram user analytics, operations analysis, and bank credit score analysis.
• Utilized tools such as Power BI, Excel, and SQL to derive insights and drive decision-making.
• Delivered all projects ahead of deadlines, ensuring timely results.

Pune, Maharashtra, India

• Provided IT support for Dell commercial clients, troubleshooting software and hardware issues.
• Acted as Subject Matter Expert, mentoring team members for improved performance.
• Awarded "Best Agent on the Floor" for quick resolutions and high customer satisfaction.

India

• Developed the company’s website from scratch using Mobirise, HTML, and PHP for customizations and database configuration.
• Utilized cPanel server for web hosting and integrated Google Analytics to track user activity and engagement.
• Conducted digital marketing activities, including running targeted campaigns through Facebook Ad Manager.
• Demonstrated proficiency in web development and digital marketing to enhance the company’s online presence.

Maharashtra, India

• Worked as an L2 Customer Support Representative, managing approximately 80 customer escalations daily.
• Utilized Salesforce CRM to track, manage, and resolve customer issues efficiently.
• Consistently maintained a solved rate of 45%, contributing to overall team performance.
• Demonstrated strong problem-solving and multitasking abilities in a high-pressure environment.

Pgdm, Business Administration And Management.

Bachelor Of Business Administration - Bba, Information Technology