Process Workers Compensation claims payments and conduct auditsSupport bill review, utilization review teamsKey Accomplishments:• Stabilized the project team by creating well-defined processes• Saved 1000 hours a year for a team of five by process improvement in Auto Payment Checks, direct deposit, macro in excel.• Served as an Ambassador in apprentice program.• Maintained 100% quality levels in Audits, Auto Payments, COI from vendors and W9 from providers even during double workload periods• Entrusted with additional responsibilities of Audits and Senior Management reporting at the request of Business Partners• Improved the new hire productivity by 15% through revised training proceduresResponsibilities:• Processed pharmacy, and provider claims that are under special review• Conducted audits as per state Workers Comp boards (e.g., NY)• Handled state-wide processing exceptions caused by different state laws• Processed medical bill send-backs, APC and Auto checks• Created panels for various states• Processed NY decision letters• Helped train new hires• Managed various clerical processing activities, e.g., mail, reporting, phone calls, etc.

Key Accomplishments:• Developed loyalty among customers to generate repeat orders worth $50K• Closed $120K business on my own, and directly helped close additional business worth $420K• Performed multiple roles successfully, namely, administrative assistant, sales coordinator, and event planner• Won ‘Employee of the Month’ award twiceResponsibilities:Administrative Assistant Function• Drafted contracts and Banquet Event Orders (BEOs) and managed the contract process with clients• Maintained clients files, processed invoices, managed phone calls• Processed different sales reports for management• Performed office manager duties• Managed office independently when the sales staff is out on sales sites • Conducted the site tours with prospective clients• Helped train new management staffCatering Sales Function• Managed incoming sales lead and drove it to closed order• Brought repeat business by maintaining excellent relationships• Planned the event details and any changes to the same by interacting with the clients• Provided operational details of different client groups to the reservation and accounting department

Key Accomplishments:• Achieved an internal audit rating of 3.95 out of 4 indicative of superlative performance• Won several ‘Employee of the Month’ awards• Developed proposals, financial reports, catering plans with a turn-around time of 4-5 hours• Saved costs and reduced errors by implementing several office automation ideas• Conducted training for new admin assistants hired for other properties• Single-handedly managed Sales and Marketing functions successfully, while the entire staff had been at conferences once a year• Swiftly learned Hilton’s Sales-Pro system by myself and trained others laterResponsibilities:• Drafted contracts and Banquet Event Orders (BEOs) and managed the contract process with clients• Maintain clients files• Processed invoices via Oracle• Answered the phone calls for the department• Processed different sales reports for management• Ordered office supplies• Managed office when the sales staff is out on sales sites • Sorted mail and distribute mails • Conducted the site tours with prospective clients• Helped train new management staff

• Sold twenty Target Credit Cards in a short span of four weeks• Became productive on day one of my job, requiring minimum training in spite of no prior knowledge• Handled various types of sales transactions with minimal supervisor involvement• Popular among co-workers and supervisors as an easy to work with and a sincere contributor