Virtual Call Center Training And Development
Current.• Trained new employees and seasoned employees on company products• Designing and expanding training and development programmes based on the needs of the organization and the individual• Devising individual learning plans;• Producing training materials for in-house courses;• Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation;• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;• Ensuring that statutory training requirements are met;• Evaluating training and development programmes;• Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment;• Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups; • Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;• Researching new technologies and methodologies in workplace learning and presenting this research.• Training as many as 53 virtual employees at one time
