Managing customer success as Vitay on behalf of SureSwift Capital Vitay is a leading software provider of digital reference checking that automates and accelerates the hiring process and effectively reduces time and effort for recruitment teams.

● Successfully helped customers drive security within their Software Development Life Cycle (SDLC) and drive DevSecOps transformations through the adoption of Snyk solutions.● Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the account and support team.● Developed and tracked regular client communication/check-ins with the use of Salesforce (SFDC) to drive and deepen client relationships and engagement.● Scheduled, prepared… Show more ● Successfully helped customers drive security within their Software Development Life Cycle (SDLC) and drive DevSecOps transformations through the adoption of Snyk solutions.● Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the account and support team.● Developed and tracked regular client communication/check-ins with the use of Salesforce (SFDC) to drive and deepen client relationships and engagement.● Scheduled, prepared and led client kick-off sessions and seminars for onboarded customers Show less

● Develop operating budgets, create requisitions and expenses based on detailed forecasts and planned expenses.● Create plans and communicate deadlines to ensure projects were completed on time.● Resolve problems, improve operations, build effective working relationships and provide exceptional service to the team.● Utilize Microsoft Office, G-suite and other software tools to create documents and update the knowledge base for articles on how to handle common issues.● Overseeing… Show more ● Develop operating budgets, create requisitions and expenses based on detailed forecasts and planned expenses.● Create plans and communicate deadlines to ensure projects were completed on time.● Resolve problems, improve operations, build effective working relationships and provide exceptional service to the team.● Utilize Microsoft Office, G-suite and other software tools to create documents and update the knowledge base for articles on how to handle common issues.● Overseeing daily operations and maintaining productivity levels, service quality and inventory accuracy.● Skilled at building rapport with diverse individuals while handling complex technical issues. Show less

● Increased data standardization and usage for protection of data integrity.● Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.● Gathering information and analysis of numerical data to spot trends and forecasts for the growth of the company.

● Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.● Boosted group production 100% by devising and deploying improved technological and production approach. ● Coached agents regularly on possible steps to take to improve productivity and personnel… Show more ● Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.● Boosted group production 100% by devising and deploying improved technological and production approach. ● Coached agents regularly on possible steps to take to improve productivity and personnel performance by ensuring this 4 key elements; (PAIR – probe, analyze, isolate and resolve) is applied to every customer to provide outstanding customer service. Show less

● Reviewed and resolved discrepancies between accounting information and cash drawer.● Restocked, arranged and organized merchandise in front lanes to drive product sales.● Processed POS transactions, including checks, cash and credit purchases or refunds.● Managed over 50 customers daily efficiently to increase sales.

● Provided support to psychologists and other licensed professionals.● Collaborated with physicians and social service agencies to meet the patient's needs.● Assisted in patients treatment and gathering patient information in structured interviews.