Tanushree Chatterjee Email & Phone Number

With over 15 years of experience in customer service and operations management, I am a CRM and operations leader with an MBA degree from Sikkim Manipal Institute of Technology. I currently work as a Customer Service and ad operations at ABP Group, where I lead a team of professionals who provide exceptional customer service and support to our clients across various domains and industries.My core competencies include customer escalation management, vendor management, data analysis, customer loyalty, analytical skills, and business analysis. I have successfully handled multiple customer issues and resolved them in a timely and satisfactory manner, resulting in increased customer retention and satisfaction. I have also coordinated and facilitated the operational processes and post-sales activities of several KPOs, ensuring seamless and efficient service delivery. I am passionate about enhancing customer experience and value, and I strive to continuously improve and optimize our CRM and operations systems and practices.