- Functioned as the Business Analyst and Scrum Master for a new CRM system. Designed processes and workflow with different teams such as refinements, sprint planning , retrospective, client demo and internal deployment processes.- Collaborated with Development teams to translate business requirements into technical specifications reducing 30% of development time and 20% decrease in post implementation defects.- Created deliverables like functional prototypes, process flows, mock-ups and wireframes to efficiently communicate design strategies and detailed interaction behaviors.- Leveraged PMI methodologies to accurately define project requirements and minimize risk impact.- Defined UAT scenarios and Test Cases to ensure the system and business’s objective are aligned.- Led JAD sessions with technical stakeholders and business to refine the requirements by decomposing the minimum viable products.

• Analyzed inbound customer businesses using Google Analytics and generated 100+ leads and a business of 1.5 million. Used Google Analytics and CRM to enhance customer acquisition.• Conducted quarterly planning meetings and monitored delivery across the release with four scrum teams. Prioritize program initiatives based on business goals, value, and complexity.• Visualized and Reported the functional requirements, created dashboards in Tableau and increased efficiency by 20%.• Worked fluidly with application developers, database developers, quality assurance engineers and product owners to validate requirements and business needs.

• Facilitated all agile ceremonies such as daily stand-up, sprint reviews and planning, backlog grooming, and retrospectives for all the distributed teams• Defined roadmaps, developed business cases, managed budgets, and optimized resource allocation to improve the delivery of programs and projects.• Collaborated with business owners to define acceptance criteria and participated in testing and evaluation of requirement• Leveraged PMI methodologies to accurately define project requirements and minimize risk impact.

• Developed a project charter, Scope Statement and Work Break Down Structures(WBS) to manage the project’s timeline. Created class diagrams, use case diagrams, sequence and state diagrams, test strategy, test cases and improved the project’s functionality.• Created deliverables like functional prototypes, process flows, mock-ups and wireframes to efficiently communicate design strategies and detailed interaction behaviors.• Managed reports on Client interaction, Business Analysis and Requirement Gathering, and Web Content portfolio.• Conducted Joint Application Development sessions with SMEs and development teams and documented functional business requirements as product backlog.

• Collaborate with business stakeholders to understand their objectives, develop business requirements, functional requirements, and reporting requirements based on aligned application.• Performed quality checks on requirement documents (BRS, URS and FRS) and various supporting artifacts to ensure quality and consistency.• Conducted data mapping from old legacy system to new application and responsible for managing & documenting business and project requirements including the project plan, deliverables, status reports, status meetings, UAT, conflict analysis