Tanushree Saha Email & Phone Number

Gurugram, Haryana, India

Global Operations: Overseeing APAC, Europe, and UK with a team of 10 members under my guidance. I'm dedicated to driving operational excellence, delivering exceptional results.Process Management: Oversee end-to-end processes within Insurance operations for APAC, Europe, and UK regions. Continuously monitored workflow, identifying bottlenecks & implementing solutions to optimize efficiency.Quality Assurance: Ensure compliance with established quality standards and industry regulations. Conduct regular audits to maintain a high level of accuracy and adherence to policies & procedures.Process Improvement: Drive continuous improvement initiatives to streamline processes & enhance productivity.Reporting & Analytics: Prepared various dashboards & generated comprehensive reports and data analysis to provide insights into operational performance.Global Stakeholder Management: Build and maintain strong relationships with stakeholders across the regions. Collaborated with global teams and key decision-makers to understand their requirements, address concerns, and align strategies.Cross-Functional Collaboration: Foster a collaborative environment by working closely with other departments and teams within the organization for various project coordination.Team Leadership: Effectively led and mentored team ensuring a cohesive and motivated workforce. Provided guidance, support, and coaching to enhance individual & team performance.Performance Analysis: Conduct regular performance evaluations to gauge team performance & individual contributions. Identify areas for improvement and implement necessary training & development initiatives.Training and Development: Identify skill gaps within the team and develop tailored training programs to upskill and encourage professional development opportunities to support career growth.Performance Metrics: Set clear performance metrics and targets for the team to measure success and track progress towards organizational goals.

Gurugram, Haryana, India

• Prepare dashboard data, fetch various reports from Cognos, MS – Excel, PowerPoint for presentation, Mailbox Management, Query Analysis, IFC Report, IO Commission Report, Contract Certainty Report.• Engaged in a successful transition from Kuala Lumpur, Malaysia. • Managing & creating team building activities as a member of Fundoo team.• Coordinate with Onshore/ Underwriters.• Prepare Service Pack Data for Service-level agreement & Quality Scores.• Worked on projects like DET, Lloyds to XLICSE movement, Transition of Poland Frame work to India• Work on applications like Star, Frame, Cognos & LDR.• Diligently handling the mailbox to ensure no mails to be missed.

Gurugram, Haryana, India

Gurgaon, India

• Prepare various dashboards via using PowerPoint Presentation• Maintain all the data on excel sheet• Maintain various reports which give resolution to the end customers• Client interaction over phone & email

Master Of Business Administration - Mba, Operations Management And Supervision, A

Bachelor Of Commerce (B.Com.), Tax Procedures And Practices, 74% Cgpa

Schooling, Commerce, 71% Cgpa

Activities and Societies: Studied many subjects like business, economics, accounting, mathematics and also participated in various.