My role as a Hotel Receptionist at Hotel Soumya Inn involved providing exemplary guest service as the first point of contact. I warmly greeted guests, efficiently managed the check-in and check-out processes, and provided detailed information about the hotel's amenities and local attractions. I expertly handled reservations, answered phone inquiries, and effectively resolved any guest issues that arose. My goal was to create a welcoming atmosphere that contributed to a positive and memorable stay for each guest.

My role as a Front Desk Receptionist provided the foundation for a warm and efficient visitor experience. I handled all aspects of guest check-in and check-out, including room assignments and payment processing. My responsibilities also included answering a high volume of phone inquiries, providing information about our facilities and services while directing calls appropriately. I maintained a well-organized front desk area, handled incoming and outgoing mail, and supported general office tasks as needed. I was committed to ensuring a positive first impression for all visitors, promptly addressing their questions and concerns.

During my tenure at The Grand Shourya Hotel , I played a pivotal role in managing the hotel's daily operations. My responsibilities included conducting budgeting and financial planning to maintain fiscal health, as well as managing and monitoring expenses. I actively planned and organized activities to boost sales, and collaborated with marketing teams on successful campaigns. Additionally, I fostered strong relationships with guests, clients, and vendors, driving customer satisfaction and loyalty. My role prioritized innovation, where I regularly suggested and implemented new ideas to improve operations and guest experiences. Furthermore, I oversaw the hiring, onboarding, and evaluation of staff, ensuring a safe, compliant work environment while maintaining optimal scheduling.

My responsibilities at Maptrons Formulations Pvt Ltd. were centered on identifying and developing new sales opportunities for the company's products. I conducted market research to locate potential leads and gain insights into customer needs. To expand our reach, I proactively engaged in cold calling, networking, and used social media strategically. Client meetings involved presenting our products and services while attentively addressing any concerns. I also prepared sales and financial reports, managed inventory levels, and represented Maptrons at relevant exhibitions and conferences. My approach involved skillful negotiation, handling objections, and working closely with my team. I prioritized customer feedback, sharing it throughout the company to drive continuous improvement.