Principle design and technical authority for various Microsoft platform based core services.Part of the change advisory board responsible for evaluating and assessing alteration requests.Provide daily operational support, monitoring and troubleshooting for the organisations core staff and student related systems.Contribute to the strategic technological planning and development of the enterprise system.Develop best practices policies that conform to ITIL framework model.Risk management analysis including formulating disaster prevention and recovery policy.Team lead, responsible for escalation requests from the organisation where time-critical systems were bound by strict SLA levels for resolution.Responsible for Microsoft-based services and third party applications across multiple sites in a VMWare virtualize stretched cluster environment.Provide Active Directory, Exchange 2010, Office365, VMware ESXi and Citrix XenApps administration.Continually review and document update support guidelines for systems and applications.Ensure ongoing performance tuning and configuration management and perform hardware and software upgrades.Produce capacity management statistics and perform trend analysis to support the longevity of the platform to meet the business requirements. Principle technical lead for a business critical student and course management system on Windows and SQL enterprise server.Designed systems with fault tolerance and resilience in a VMWare virtual environment supported by GSLB Layer 4/7 Load balancers, EMC VPLEX and VNX storage with real-time replication to ensure high availability.

Installation and support of Blackboard online learning environment. Design and implementation of Novell Netware migration from 5.1 to 6.5.Citrix Metaframe administration and migration from 1.8 to XP presentation server FR3.Provide support and maintenance of central Windows and Netware systems and servers.Mentoring technicians on change management and troubleshooting methodologies

Provide hardware and software support on Windows and Netware technologies across all sites.Network infrastructure maintenance and upgrade.Deliver training workshops encompassing new application roll out.