Handling Inbound and outbound calls with customers, with the objective of assisting the customers with their queriesEfficiently process different back-office task types such as email and Business-to-Business transactionsHelping customers with payment processing, raising disputes/claims, debt collections using ServiceNow ticketing systemDocumenting all information on customer interaction according to standard operating procedures and raising/triaging tickets where necessary Ensuring consistent performance based on a continuous improvement model

Setup user hardware including Laptops, Desktops and MonitorsOrganizing and scheduling upgrades and maintenances of computer systemsTroubleshooting WiFi and Internet connectivity Installing and troubleshooting Microsoft Office Products (Outlook, Excel, Word)Maintain records of repairs, fixes and maintenanceFollow procedures relating to procurement, change, and disposal of assetsSetting up user accounts and profiles, following organizational guidelinesProviding phone, chat and in-person support to students and staff

Evaluation of many different task types including Music & Video judgements across media domainsEvaluation of App Store Content search results and familiarity with current applications and trendsResearch using online tools to determine and judge the intent and accuracy of queriesApplying market knowledge with provided guidelines to judge the relevance and intent of task information for your market

Perform QA on automatic translation workflows, based on the industry standards and other internal-specific metricsWork with localization POCs, content creators, and customer strategy owners’ teams to define and streamline processes upstream and drive internationalization best practicesClearly communicate roadmaps, progress, risks, and change control to senior management and internal cross-functional and remote project teamsManage, execute and own traditional localization program management tasks, such as working with stakeholders to define localization scope, coordinating handoffs and handbacks with language service providers, supporting deployment of localized assets as well as bug fixing, implementation and testingEstablishing key data and variables required for modelling, calculation, and reporting Maintaining optimal data sets and relationships whilst ensuring the integrity and quality of data across monitoring platforms and systemsIdentifying, translating and scheduling maintenance across various monitoring platformsAnalysing data to diagnose issues, anticipate trends and pre-empt suitable solutions and translation of findings