Monitor the status of telecommunications sites infrastructure. Action any fault alarms received.Inform the field supervisors and maintenance contractors of faults and track corrective actions till faults are cleared.Ensure faults are reported and cleared within the defined timescales.Control site access • Control site refueling, network changes and maintenance activities.Daily, weekly, monthly reporting to NOC Manager.Ensuring Network is under surveillance 24/7 and that alarms are reported and escalated on time.Follow up timely permanent closure of TTs.Escalating and report as per NOC procedures.**Mobility Administrator** Process Enterprise based Remedy service requests and incidents for BlackBerry, Cell Phones, Air Cards (USB based cellular modems), iOS and Android based devices. Capture and document the details of a request or incident to include troubleshooting steps taken in order to close, escalate, and document the resolution for management of requests and incidents.Perform on-site analysis, diagnosis, and resolution for messaging and mobility problems.Track device repair or service issues with detailed updates to Remedy based inventory records to maintain baseline configuration management for BlackBerry, Cell Phones, Air Cards (USB based modems), iOS and Android based devices.Tasks include creation of BlackBerry user accounts, resetting BlackBerry passwords and provisioning of BlackBerry devices on BlackBerry Enterprise Server v5.0 and v12.4 utilizing BlackBerry Administration Server.Troubleshoot malfunctions on government issued iOS and Android devices, BlackBerry series devices, various cell phones, and mobile broadband assets for remote connectivity.Proactively identify potential issues in the mobility environments. Alert associates and peers as appropriate, and assist with root cause analysis. Document technical support processes and procedures.

Worked as SME Subject Matter ExpertProvided smart phones support Blackberry/Android/iPhone.Provided tech support only to Federal government agencies with routine inquiries and problem such as connectivity issue, Email set up, Sync.Researched, diagnosed, troubleshoot and identified solutions to resolve customer issues Provided customer assistance with routine inquiries and problem such as connectivity issue.Respond to and diagnoses problem through discussions with user, including problem recognition, research, isolation and resolution step.Helped Client Issues via telephone in a timely manner and escalate as necessary Served as primary Support relationship between users and company.Routed Level I unresolved tasks to the appropriate Level II Support team through the remedy ticketing system.Keep users informed of progression of issues and provide follow up as necessary Promote and maintain a high quality, professional, service-oriented company image among users. Effectively documents call ticket problems and resolutions by using Remedy Action ticketing System

Provided customer assistance with routine inquiries and problem such as connectivity issue.Respond to and diagnoses problem through discussions with user, including problem recognition, research, isolation and resolution step.Troubleshoot Client Issues via telephone in a timely manner and escalate as necessary Served as primary Support relationship between users and company.Assign more complex problems to second level support.Upgrade customer services i.e. adding more featuresKeep users informed of progression of issues and provide follow up as necessary Collaborate with co-workers as necessary to expedite resolutions and complex issues Promoted and maintained a high quality, professional, service-oriented company image among users. Effectively documents call ticket problems and resolutions by using Remedy Action ticketing System.Provided coaching to co-workers. Worked as acting supervisor