The Oracle Hardware Support Partner Management Team is committed having the right partners at the right place to extend Oracle’s field delivery capability where required – ensuring excellent partner service delivery performance whilst continuously improving processes and operations - in line with Oracle’s overall Field Delivery strategy and Partner Programs.I cover:- Service Providers' delivery performance- Field Delivery Service Providers' delivery performance-… Show more The Oracle Hardware Support Partner Management Team is committed having the right partners at the right place to extend Oracle’s field delivery capability where required – ensuring excellent partner service delivery performance whilst continuously improving processes and operations - in line with Oracle’s overall Field Delivery strategy and Partner Programs.I cover:- Service Providers' delivery performance- Field Delivery Service Providers' delivery performance- Subcontracting agreements for Field Delivery Service Providers acting as subcontractors to cover warranty, OEM, Oracle C@C (Cloud At Customer) and DRCC (Dedicated Region Cloud At Customer) in indirect delivery countries as well as exceptional pure HW installations.My coverage area extends from European, Central Asian countries to African locations. Show less

The Oracle Hardware Support Partner Management Team is committed having the right partners at the right place to extend Oracle’s field delivery capability where required – ensuring excellent partner service delivery performance whilst continuously improving processes and operations - in line with Oracle’s overall Field Delivery strategy and Partner Programs.I cover:- Service Providers' delivery performance- Field Delivery Service Providers' delivery performance-… Show more The Oracle Hardware Support Partner Management Team is committed having the right partners at the right place to extend Oracle’s field delivery capability where required – ensuring excellent partner service delivery performance whilst continuously improving processes and operations - in line with Oracle’s overall Field Delivery strategy and Partner Programs.I cover:- Service Providers' delivery performance- Field Delivery Service Providers' delivery performance- Subcontracting agreements for Field Delivery Service Providers acting as subcontractorsMy coverage area extends from European, Central Asian countries to African locations: Andorra, Kazakhstan, Uzbekistan, Azerbaijan, Ivory Coast, Senegal, Mauritania, DR Congo, and Burkina Faso. Show less

I execute upon On-Premises Oracle cloud deployments in EMEA and look after Oracle Commercial Cloud DC Operations in UAE region.Ensured a high level of customer satisfaction and Service Level Agreements (SLA's) through effective delivery of technical support by interfacing between customer and the Domains.Proactively helping to find problem resolution through use of system level diagnostics and escalation procedures. Understanding of service processes and to be able… Show more I execute upon On-Premises Oracle cloud deployments in EMEA and look after Oracle Commercial Cloud DC Operations in UAE region.Ensured a high level of customer satisfaction and Service Level Agreements (SLA's) through effective delivery of technical support by interfacing between customer and the Domains.Proactively helping to find problem resolution through use of system level diagnostics and escalation procedures. Understanding of service processes and to be able to identify and solve a wide range of problems. Show less

Involved in installations and support of Sun Products ranging from mid to high end servers and storages including Hitachi high end products.Acted as an interface between customers, partners and technical support engineers, using Call Management tools to update all involved parties of activities.Handled complex problems via telephone support, onsite, in the GULF region.The major customers are, A.D.Police Abu Dhabi, ADIA (Abu Dhabi Investment Authority), A.D.A.T Abu Dhabi,… Show more Involved in installations and support of Sun Products ranging from mid to high end servers and storages including Hitachi high end products.Acted as an interface between customers, partners and technical support engineers, using Call Management tools to update all involved parties of activities.Handled complex problems via telephone support, onsite, in the GULF region.The major customers are, A.D.Police Abu Dhabi, ADIA (Abu Dhabi Investment Authority), A.D.A.T Abu Dhabi, Ministry of Heatlh Abu Dhabi, GHQ Abu Dhabi, Masdar Abu Dhabi, Qatar Gas, Al- Khaliji Qatar, Mubadala Abu Dhabi, QIPMC Qatar, A.D.M.Z. Abu Dhabi, U.A.E. University Al-Ain, Etisalat, UFone Pakistan, Warid Telecom Pakistan. Show less

MASIYA provides solution and support for MMSC, SMSC, Video Streaming, and many other VAS products to GSM operator.Resident engineer at MTC-vodafone Kuwait.Involved in support, installation and upgrade of MMSC at MTC-vodafone Kuwait.Lead team in implementing MMSC transcoding project at MTC-vodafone Kuwait.Involved in implementing Device Management project at MTC-vodafone Kuwait.Lead team in implementing SMSC for ZAIN Saudi Arabia.Provided support… Show more MASIYA provides solution and support for MMSC, SMSC, Video Streaming, and many other VAS products to GSM operator.Resident engineer at MTC-vodafone Kuwait.Involved in support, installation and upgrade of MMSC at MTC-vodafone Kuwait.Lead team in implementing MMSC transcoding project at MTC-vodafone Kuwait.Involved in implementing Device Management project at MTC-vodafone Kuwait.Lead team in implementing SMSC for ZAIN Saudi Arabia.Provided support on WAP-Gateway, GSM Video Streaming, including remote support of SMSC for MTC Atheer Iraq. Show less

Resident engineer at ARAMCO to support SCC (Sap Computing Center) Data-centers and EXPEC Data-center.Provided on-site support of Sun Microsystems products for both Data-centers, which includes High End/Midrange Systems as well as Hitachi High End storage.Involved in Installation of various SUN products ranging from entry level to high end.

Troubleshooting and Break Fix of payphones.