Tanvi Gulati Email and Phone Number
Operations Manager with technical ability in effective planning, process definition, teamwork and communications. More than 9 years of experience in service delivery. Having strong work ethics and exposure to high pressure 24x7 operational support environments. Has been very successful in current career and always preferred to learn new technical aspects.
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Service Operations ManagerRackspace TechnologyNoida, Up, In
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Service Operations ManagerRackspace Technology Nov 2022 - PresentIndia -
Sme Network & Voice OperationsEricsson May 2019 - May 2022Noida, Uttar Pradesh, India -
Professional Sme– Service DeliveryDxc Technology May 2017 - May 2019Noida Area, India• Providing 24x 7 Supports to end users using remote access• Acted as first level contact for troubleshooting advanced systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.• Ensured that all software and procedures aligned with organizational standards and strategic business plan• Increased team productivity• Configuring and Troubleshooting Outlook issue.• Troubleshooting RSA Token Issue (Hardware and Software).• Troubleshooting Nice Application Issue (Call and video recording).• Creating Skype for business Account in Skype directory console• Troubleshooting Desktop issue (With Limited access) for clients.• Troubleshooting Profile Issue (Local and Roaming).• Providing Access for Citrix icon in Server.• Troubleshooting Citrix Hung session in Directory server.• Troubleshooting Big-IP VPN issue. • Updating Anti-Virus for Clients.• Assisting client to configure Email Client in Mobile.• Troubleshooting and Configuring Printer configuration.• Installing and troubleshooting required software Application for clients. -
Professional - Customer SupportCsc Jul 2014 - May 2017Noida Area, India• Configuring and Troubleshooting Outlook issue.• Troubleshooting RSA Token Issue (Hardware and Software).• Troubleshooting Nice Application Issue (Call and video recording).• Providing Lync Access for Clients.• Enabling Active Sync for I phone in Email Server.• Troubleshooting Desktop issue (With Limited access) for clients.• Troubleshooting Profile Issue (Local and Roaming).• Troubleshooting Internet Explorer issue.• Providing Access for Citrix icon in Server.• Updating Anti-Virus for Clients.• Assisting client to configure Email Client in Mobile.• Troubleshooting and Configuring Printer configuration.• Installing and troubleshooting required software Application for clients.
Tanvi Gulati Education Details
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Punjab Technical UniversityComputer Science
Frequently Asked Questions about Tanvi Gulati
What company does Tanvi Gulati work for?
Tanvi Gulati works for Rackspace Technology
What is Tanvi Gulati's role at the current company?
Tanvi Gulati's current role is Service Operations Manager.
What schools did Tanvi Gulati attend?
Tanvi Gulati attended Punjab Technical University.
Not the Tanvi Gulati you were looking for?
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Tanvi Gulati
Senior Manager - Category At Zepto | Ex- Reliance Retail & Asian Paints | Pgdm-Gim | Digital Marketing SpecialistMumbai1gmail.com -
Tanvi Gulati
Gurugram -
Tanvi Gulati
Student, Maharaja Surajmal Institute | Enactus | E-Cell Msi | Prakriti MsitDelhi, India -
1damcosoft.com
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