• Preparing Installation and Provisioning work orders with detailed transmission and IP configuration design, dc power dimensioning reports, RBS and BTS interface assignments and equipment details. • Ensuring proper configuration and integration of new transmission network equipment into the network and that engineering designs follow established principles and adhere to Rogers’s standard.• Generating Engineering drawing of power panel and CISCO port connections to provide additional support in installation to field technician.• Providing engineering support to operators and contractors during implementation of work orders and cutovers.• By considering project cost, ordering necessary transmission, power and auxiliary equipment required for implementation of projects.

- Providing knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues- Communicating electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced - Diagnosing and resolving technical problems encountered by customers - Consulting internal software, tools, and guides, to research customer issues and implement solutions- Delivering exceptional customer experience while staying within our support scope guidelines and utilizing time management and multi-tasking skills to maintain high service levels

• Designed antenna distribution system by accumulating and evaluating all technical and commercial data and arranged for detailed radio measurements relevant to the site and account• Proofread land acquisition only planning specs for any possible errors and also issued a full build planning spec to launch the project.• Maintained open and effective communication with project teams to increase productivity and also collaborated with different network team to meet deadlines.• Developed design and cost estimate request planning specs by considering project budget, forwarded to financial department for the final approval.• Provided technical support to network implementation team by answering to the queries they had regarding details in full build spec.