I am a customer service professional and a BBA student majoring in Accounting at National University | Bangladesh. I have a passion for delivering excellent service, solving problems, and creating value for customers and businesses. I have six months of experience as a Customer Service Officer at Genex Infosys, where I served customers from all over the country for their SIM card related issues over the phone. I also have six months of experience as a Customer Service Representative at Velocita Infosys, where I communicated with American and Canadian business owners and convinced them to take loans from our listed banks. In both roles, I demonstrated my skills in customers handling, telemarketing, team leading, and sales.Additionally, I have a professional diploma in Corporate Management and a certification in AutoCAD 2D & 3D, which enable me to apply my knowledge and skills in various domains and contexts. I am also proficient in English writing and speaking, as evidenced by my IELTS score and my publications. My goal is to pursue a career in customer service, accounting, or management, where I can leverage my education, experience, and competencies to contribute to the success of the organization and the satisfaction of the customers. I am eager to learn new skills, explore new challenges, and collaborate with diverse and talented teams.