Tanvi Rajadhyaksha Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Canadian Contact Center Digital Transformation: Big Five bank• Supported system design optimization by performing client current state assessments, identifying targeted future state, and developing recommendations for cross-functional design improvements for 4 client initiatives.• Spearheaded consultations with business partners and QA teams to align user expectations, technical design and holistic testing.

Toronto, Ontario, Canada

Multi-year Digital Transformation: Big Five bank• Successfully co-planned the project, supported solution design, handled risk and change management, and developed strategies/recommendations for the client VPs/senior management in order to transform the bank's business and technological capabilities.• Designed the operational framework of 15+ CGI and client business processes for the client contract renewal. This framework, with the contract, governed CGI’s partnership with the client for 3+ years.• Received the CGI Impact Award in recognition of displaying the values of partnership and quality in delivery excellence.

Cincinnati, Ohio, United States

• Led 2 B2B platform redesigns by mapping customer journeys, user personae, product backlog prioritization based on content audits, and feature delivery support. Secured 90% achievement of business goals.• Built the emerging tech practice by developing and pitching 11+ data analytics and automation proposals to Fortune 500 pharma, energy, CPG, and technology companies.• Coordinated the outsourcing of business development services to an external vendor by supporting the redesign of the current process in 3 phases and spearheading weekly status reporting through Tableau.• Managed the production of 20 video features in 5 sprints, achieving 130% increase in customer adoption.• Facilitated the Canadian digital launch of a sports software by creating content strategy for product features, prioritizing product backlog based on user research and coordinating an influencer partnership.• Identified the content strategy and value proposition for an AI-based invoice processing software through user research and user stories for $750K identified in value opportunity.• Directly managed, onboarded and mentored a summer intern, capturing 30% savings in turnaround time and 20% increase in output quality.

Newcastle Upon Tyne, United Kingdom

Research Analyst at Acritas, a Thomson Reuters company.• Developed brand awareness insights and trend forecasts from research data for North American market intelligence projects, resulting in data-driven commercial analysis for global law firms.• Using Salesforce CRM, built a qualitative database of market insights, conducting stakeholder and client interviews across 22 industries in North America. • Recruited law firms and in-house legal departments for client-sponsored research projects and independent legal market research projects.

Newcastle Upon Tyne, United Kingdom

• Developed strategic situation analysis reports for the firm, including competitive pricing, data privacy and employee training. This ensured compliance with national transparency laws and informed future strategy.• Conducted research on the firm’s unfair dismissal cases which was used to build arguments and cross-examinations in court. Drafted legal letters for the firm’s clients.

London, United Kingdom

• Built 3 client relationship briefs to onboard the new IBM Client Managing Director and facilitate his relationships with Barclays Bank C-Suite. Due to their +90% accuracies, these briefs were also eventually used by other Managing Directors.• Led IBM’s engagement in the Barclays Digital Wings initiative and launched Digital Wings as part of IBM young professionals’ education; unlocking a new stream of client engagement that was previously unexplored.• Facilitated account planning and stakeholder mapping for clients, including Barclays’ Structural Reform initiative; leading to IBM’s win as the preferred supplier of Barclays.• Developed thought leadership assets for IBM Bluemix at Barclays Rise Hackathon (largest financial services global hackathon); leading to Bluemix being the 4th most in-demand technology at the hackathon.• Developed quarterly project and engagement reports directly used by the Managing Director for financial reviews with IBM UK GM and Barclays CIO.

Newcastle Upon Tyne, United Kingdom

• Represented the university on open days, course taster sessions, applicant visit days, educational fairs and graduation ceremonies.• Having done a variety of tasks on each of the above (course information, campus tours, manning faculty stalls, signposting etc), the main focus was on promoting the exclusive learning experience and uni facilities to prospective students and families.• Communicated key aspects of student life to large groups through lectures and presentations.• Was recognised by students/ parents & staff as an excellent student body representative providing honest views.(Worked intermittently from June 2015- June 2016 & May 2018- September 2018).

Newcastle Upon Tyne, United Kingdom

• Working in an international environment, solved complex problems for a diverse range of students and was the contact point for international students prior and post their move to England.• Promoted key university facilities in a variety of ways such as telephone and email communication, virtual and social media, personal interaction etc. Improved my interviewing and communication skills.• Achieved the enrollment of students from South East Asia.• Proactively engaged in marketing & promotions campaigns such as country videos and international welcome campaigns. This involved collaborating with a range of teams from the marketing department, the Students' Union and the students to document their views and experiences in online, print and audio-visual media.

Post-Graduate Certificate, Content Strategy & Account Management

Program modules - Content strategy project lifecycle, content audit and analysis, project management, digital analytics, strategic brand.

Law (Hons) With International Business, U.K. 1St Class

A Joint Honours combining a qualifying law degree with international business. Program modules- Commercial Contracts, Employment Law.