Md Tanvir Bashar Email & Phone Number

Dhaka, Bangladesh

• As a Customer Success Specialist at Ding, I manage an operational shift while addressing complex customer issues and implementing effective customer compensation policies. I collaborate closely with Business.
• Reorganized the top-up confirmation process by providing instant balance check information and verifying the top-up details while providing service, resulting in a 20% faster resolution for customers and a 33% decrease.
• Successfully introduced OTP for account registration and login, leading to a 90% reduction in stolen email cases and a 65% reduction in account takeover cases.
• Developed existing service process by 22.5% in 6 months by supervising and working with the "Quality and Review" Squad.
• Implemented new automation and triggers in Zendesk CRM, resulting in a 15% faster issue identification and delivering seamless service.#Squad Supervised:Zendesk.Quality And Social Media Review

Dhaka, Bangladesh

As a Customer Success Agent, I provided support to customers through live chat, email, and social media platforms, including Google Play, iOS, Trustpilot, Review.io, and Zenloop. I focused on delivering timely and effective responses to customer inquiries and resolving issues, ensuring a seamless customer experience across multiple channels.Additionally, I.

Dhaka, Bangladesh

• As a Customer Service Officer, I provided support to customers handling inquiries and resolving issues over the phone. In addition to delivering outstanding customer service, I identified upsell opportunities to.
• Deliver solutions to customers based on their needs by company standard operating procedures, maintaining a service quality of 90%.
• Top performer, achieving a remarkable 17% increase in promoting and upselling the company's flagship products.
• Address customer complaints and escalate them to the relevant department, while ensuring adherence to the customer complaint service level agreement (SLA).
• Support the manager in managing the team by analyzing the performance data of team members and reporting directly to the manager

Dhaka, Bangladesh

• As a Telemarketing Sales Executive, I was responsible for cold calling USA-based customers to promote and sell small loan schemes. My role involved identifying potential leads, engaging with prospects, and effectively.
• Consistently exceeded sales targets, achieving an average of 60 sales per month for the company’s low-interest loan scheme.
• Spearheaded lead generation efforts, resulting in a 7% monthly increase in overall sales.
• Promoted the benefits and long-term value of the loan scheme, effectively encouraging customer engagement and purchase decisions.
• Conducted targeted customer surveys to gather insights, laying the groundwork for upcoming sales initiatives and improving future outreach.