Md Tanvir Bashar Email & Phone Number

Dhaka, Bangladesh

As a Customer Success Specialist at Ding, I manage an operational shift while addressing complex customer issues and implementing effective customer compensation policies. I collaborate closely with Business Development Managers to resolve operator-related challenges, ensuring smooth service delivery across regions. My role focuses on working with cross-functional teams to streamline processes, improve service quality, and ensure that service standards are consistently met.# Highlights:•Reorganized the top-up confirmation process by providing instant balance check information and verifying the top-up details while providing service, resulting in a 20% faster resolution for customers and a 33% decrease in for escalating the issue to operators.•Successfully introduced OTP for account registration and login, leading to a 90% reduction in stolen email cases and a 65% reduction in account takeover cases.•Developed existing service process by 22.5% in 6 months by supervising and working with the "Quality and Review" Squad.•Implemented new automation and triggers in Zendesk CRM, resulting in a 15% faster issue identification and delivering seamless service.#Squad Supervised:Zendesk.Quality And Social Media Review

Dhaka, Bangladesh

As a Customer Success Agent, I provided support to customers through live chat, email, and social media platforms, including Google Play, iOS, Trustpilot, Review.io, and Zenloop. I focused on delivering timely and effective responses to customer inquiries and resolving issues, ensuring a seamless customer experience across multiple channels.Additionally, I underwent training in Zendesk optimization and ADA chatbot backend optimization, enhancing my ability to streamline support workflows and improve efficiency. I’m committed to fostering strong customer relationships, identifying areas for improvement, and continuously optimizing the support process to exceed customer expectations.

Dhaka, Bangladesh

As a Customer Service Officer, I provided support to customers handling inquiries and resolving issues over the phone. In addition to delivering outstanding customer service, I identified upsell opportunities to enhance customer value and drive business growth. I played a key role in helping the team analyze performance data, identifying trends, and providing insights to improve overall service delivery. I also took initiative in organizing development sessions to support continuous learning and team performance improvement. My focus on building strong customer relationships, addressing service challenges, and driving team success contributed to maintaining high levels of customer satisfaction and operational efficiency in a fast-paced, high-volume environment.• Deliver solutions to customers based on their needs by company standard operating procedures, maintaining a service quality of 90%.• Top performer, achieving a remarkable 17% increase in promoting and upselling the company's flagship products.• Address customer complaints and escalate them to the relevant department, while ensuring adherence to the customer complaint service level agreement (SLA).• Support the manager in managing the team by analyzing the performance data of team members and reporting directly to the manager

Dhaka, Bangladesh

As a Telemarketing Sales Executive, I was responsible for cold calling USA-based customers to promote and sell small loan schemes. My role involved identifying potential leads, engaging with prospects, and effectively communicating the benefits of our loan offerings. I honed my skills in customer persuasion, objection handling, and closing sales, consistently meeting or exceeding targets. With a focus on building rapport and understanding customer needs, I successfully contributed to business growth and customer acquisition.• Consistently exceeded sales targets, achieving an average of 60 sales per month for the company’s low-interest loan scheme.• Spearheaded lead generation efforts, resulting in a 7% monthly increase in overall sales.• Promoted the benefits and long-term value of the loan scheme, effectively encouraging customer engagement and purchase decisions.• Conducted targeted customer surveys to gather insights, laying the groundwork for upcoming sales initiatives and improving future outreach.