Tanvir Imroz Email & Phone Number

I am with Shadmart.com (A Cross-Border E-Commerce Platform) since it was formed in 2015 and I have accomplished unlimited tasks in the last 8 years in order to organize the work system and maintain stabilization in the business operation.Key responsibilities and Achievements:• Following up with C&F Agents and China Head Office, ensuring on time shipment reception. • Ensuring timely delivery of every product and payment completion, taking full responsibility for any delay or misfortune. • Huge contribution in designing and constructing the Automated Logistics Operation which increased the work efficiency by 30% and reduced labor cost by 12%. • Continuously interacting with sales, finance and purchasing team in order to ensure smooth operation and avoid any dispute which may occur.• Handling disputes and customer complaints professionally. Solved 196 disputes and 16 Consumer Rights cases in the last four years without bearing financial loss and company's image.• Choosing the right delivery partners and C&F Agents time to time, beneficial to the company in terms of service and at the same time, cost efficient.• Keeping complete track of missing or lost goods and ensuring verified compensation from C&F, Delivery Partners, etc.• Attending conferences, meetings, and industry events for networking and business growth.• Generating and extracting potential retail and wholesale leads using various content marketing tricks at minimum cost. Reached 10k to 25k targeted audience on an average per post in 2018-2019 with only 35% budget.• Negotiating with corporate clients, suppliers, contractors, etc. as necessities arise in order to maximize profit and maintain budget.

Key responsibilities and Achievements:• Monitoring product order shipment to ensure on-time delivery to customers.• Assisting in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.• Coordinate, analyze and improve customer service functions to meet company goals.• Conducting regular training sessions with the team. Motivating the team to perform at their best and meet weekly and monthly KPI.• As a digital marketer then, my job was to plan, execute and strategize campaigns to reach out the potential audience with precise or elaborated targeting as required in different scenario.• Designing graphical content and editing videos for social channels and running social campaigns to advertise promotions.

Dhaka, Bangladesh

In simple words: Architecting the Automation process.Organize the workflow.Train the teams.Manage all business operations and progresses.Develop the system.Hunt new opportunity for the organization.

Tejgaon, Dhaka

• Assisting the Managing Director of the company.• Attending top management meeting with Foreign Specialist and Business personnel.• Worked with GEA France technical team to install and operate the toll system of Mayor Mohammad Hanif Flyover, Jatrabari, Dhaka.• Booking hotels for the management personnel around the world.• Organizing company eventsCompanies I have worked with: GEA, DOOSAN, GEDI, GE, etc.

Dhaka, Bangladesh

Studying and working parallelly was big challenging, yet I have assisted whole heartedly as a Jr. Assistant Merchandiser while pursuing my under graduation degree. My communication and management skills helped me a lot to achieve a decent reputation in the organization. My job roles were as following:Assist senior merchandiser in everyday product merchandising activities.Process and monitor invoices and shipments accurately.Develop merchandising guidelines and reference documents for team members.Coordinate with merchandiser to develop seasonal products.

• Online Marketing, SEO and Designing Graphic Content

Bachelor’S Degree

Advanced Levels (Edexcel)

Ordinary Levels (Edexcel)

Middle School