Service Specialist | Wireless Voice Ops | Operations Voice Data And Enhanced Services Department
Current- Operated and maintained Ericsson Voice Core IMS infrastructure, supporting VoLTE, VoWiFi, and 5G services. Managed VNF nodes like MTAS, CSCF, AAA, and SBG, and subscriber systems like HSS, HLR, and CUDB. Handled Cisco.
- Operated and maintained Ericsson Voice Core IMS infrastructure, supporting VoLTE, VoWiFi, and 5G services. Managed VNF nodes like MTAS, CSCF, AAA, and SBG, and subscriber systems like HSS, HLR, and CUDB. Handled Cisco.
- Utilized advanced diagnostic tools, including Iris NetScout, SAP BO, Dynatrace, and Splunk, to monitor and analyze Key Performance Indicators (KPIs) for performance and stability.
- Executed server software upgrades and system configurations, ensuring adherence to service level agreements (SLAs). Troubleshot logged faults, identified root causes, and worked to minimize service disruptions.
- Collaborated with node vendors for troubleshooting, standby support, and root cause analysis (RCA), and conducted end-to-end node performance and service impact analyses before and after network modifications or changes.
- Executed national corrective activities, contributed to the development and optimization of system standards documented in Method of Procedure (MOP) guidelines, and performed lab testing to validate and refine proposed.
May 2022 - Present
