Tanvir Ahmed Email & Phone Number

Australia

Montreal, Quebec, Canada

✔ Develop custom solutions as a technical consultant using a variety of DOOH applications.✔ Lead the technical aspects of product evaluations, onboardings and integration projects.✔ Perform product demonstrations and showcase product capabilities to target audience globally.✔ Host pre-sales consultation, manage onboarding and migration projects, deliver product trainings.✔ Contribute to product improvements from technical standpoint based on end user feedback.

Montreal, Quebec, Canada

✔ Interacted with clients globally to deliver technical services during project implementations.✔ Contributed technical expertise during upgrades and various Supply Chain product integrations.✔ Travelled across North America to build rapport with clients or support their key project activities.✔ Assisted with data cleansing, conversions, forms, labels, and related report development tasks.

Montreal, Quebec, Canada

✔ Analyzed retail software issues specific to Point of Sale, Merchandising, Sales Audit applications.✔ Assisted with store POS systems installations and upgrades, resolved technical issues remotely.✔ Prepared training materials to train the internal team members and customers around the globe.✔ Travelled to the U.S. and other countries when required to lead additional project milestones.

Montreal, Canada Area

✔ Responded end user requests for support via telephone for hardware, software and procedural related issues.✔ Resolved immediate technical issues with the caller by ensuring a high level of professional, reliable customer support.✔ Documented calls in the Aptos ticketing system, created support tickets with all the necessary details for reference.✔ Prioritized software and hardware issues according to the service level guidelines and confirmed proper escalations.✔ Consistently met or exceeded team and individual objectives related to client satisfaction, quality, and productivity.

1450 Rue Guy, Montréal, Qc H3H 0A1

✔ Assisted Professors: Rustam Vahidov, Raul Valverde and Brahm White Gluz with designing their course curriculum.✔ Provided office hours to students and break down programming concepts to help students learn class materials.✔ Offered computer programming review classes to students before their midterm and final exams every semester.✔ Graded student assignments, projects, and final exams for the following BTM courses: 226, 380, 382, 430, 480.

1450 Guy Street, Montreal, Quebec H3H 0A1

✔ Co-ordinated academic programs and services to better the experience of students in John Molson School of Business.✔ Coached students to know more about the Business Technology Management program and career pathways.✔ Organized a variety of workshops / academic events to students to raise awareness about business technologies.✔ Affiliated / Partnered with employers to organize recruitment events in John Molson School of Business.

2015 Rue Drummond, Montreal, Qc H3G 1W7

✔ Performed administrative tasks.✔ Maintained existing websites.✔ Designed new web contents.✔ Assisted with data migrations.✔ Provided IT support services.

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