--Head of Product for company's flagship product Hiya Connect (B2B SaaS - we help enterprises show up with their brand when they call their consumers). Lead all aspects of the product -- Enterprise Console, Carrier tools, Internal Admin Console, Enterprise APIs, pre-sales diagnostic tool, consumer-facing B2C mobile apps (interim) and Trust & Safety. --Achievements include: PLG (product led growth) / self-serve motion / launched 7 competitive differentiators--Classic end to end product role from defining strategy to roadmap execution, working with design, research and engineering + GTM teams--Manage a team of PMs--Report to the CEO/CPO--Manage Trust & Safety and compliance to balance both sides of the marketplacePromoted in Dec 2021Hiya is a Series B B2B SaaS startup on a mission to bring trust, identity and context to the mobile call. We provide our services to over 100 million monthly active users in 40+ countries. Our revenue and user growth numbers make us one of the fastest growing mobile startups in the world, and one of Seattle's best places to work!

Chosen by CEO to lead company-wide transformation

Official title was Sales Operations but wore many hats including Product Management, Call Center Operations, as well as Analytics/Data Science.--Launched several products (new portals / complex workflows / lead scoring model / CRM improvements / reporting upgrades etc.), from ideation to execution, working alongside engineering and data science.--Managed sales operations and many aspects of call center operations (territory design/compensation plans/quotas/ Salesforce /training/QA/workforce management/dialer logic/forecasting/analytics, etc).--My team (~25) consisted of both individual contributors as well as managers of teams. A Place for Mom (APFM) is an XXXM company, owned by private equity (General Atlantic and Silver Lake Partners + previously owned by Warburg Pincus). The business is a two sided marketplace connecting aging elderly parents with senior living communities.

Product manager and P&L owner for Digital Gift cards. Grew gifting business 5-8% by:--Launching Starbucks gifting via iMessage and Outlook (Geekwire link below) --Optimizing gifting business by improving UX flows and marketing campaignsBuilding an internal startup from scratch:--Led strategy for a new startup within Starbucks, alongside C-level Starbucks execs--End to end role: Wore many hats, including business model strategy, consumer research, competitive research, pricing, business development, etc.

Marketing/brand management:--Managed Gillette Flexball portfolio worth >$700M--Launched end-to-end marketing campaigns, partnering with the James Bond + Avengers establishments--Dug into Amazon reviews to find a surprising consumer insight, changing our marketing messaging for the Venus & Olay brand (worth $325M) across the globe to better resonate with our female consumers--Defended business from major competitive launch, avoiding $14M in loss, by analyzing competitor's prior launches, discovering patterns and predicting their future moves

Advised EVP-level executives for Fortune 100 companies: mostly home improvement retailer, hotels and restaurants.Promoted in 2012