Tanya B. Email and Phone Number

Provide leadership in dual capacity involving terminal operations (Terminal B) as well as redevelopment construction activities for LaGuardia Terminal B multi-billion-dollar redevelopment initiative. Collaborate with construction management team, project managers, and trade contractors. Steward cohesive, cross-functional team of 16 to 20 professionals responsible for a wide range of duties, from airline traffic and facilities issues to safety incidents and customer events. Closely interface with internal and external stakeholders as well as government, airline, and industry representatives. Orchestrate traffic, operations, and facilities management; ensure stringent compliance, quality management, and coordination with Port Authority.

Provided hands-on oversight and leadership for airline operations for (domestic and international flights. Served as the CRO (Conflict Resolution Officer) responsible for resolving conflicts and adjudicating and mitigating complaints from individuals with disabilities. Handled load planning for aircrafts. Liaised with tenants and multiple departments, such as Ramp Control, In-flight ATC, and Immigration/Customs Control to ensure seamless airline/airport operations. Accountable for trend analysis of KPIs; devised strategies to mitigate outliers. Provided decision-enabling technical guidance as well as guidance on company protocols. Handled union agreements and staff evaluations.