Managing a team of seven, portfolio and client relationship management. Organising regular team meetings in order to maintain good communication and to motivate staff. Participating in monthly department head meetings to each produce our budget and forecast figures for our departments and to discuss the company’s objectives also participating in monthly fee earners meetings to discuss moving business forward. I acted on behalf of a Housing Association client with 95 properties across 3 sites in the Midlands. One development consisted of 46 flats in 3 blocks and included extensive communal gardens, grounds and garages. A second site with 41 properties involved a development with a block of flats, garage block, houses and bungalows in a cul-de-sac and the third site was a smaller block of 8 flats within their own grounds with gardens and car parking.As well as managing the individual tenancies and property maintenance at each of these sites, responsible for maintenance of communal areas and grounds, managing gardeners, cleaners and general repairs as well as assisting our building surveying team with larger projects and of course internal and external decoration of blocks.Ordering works with approved contractors, giving specific timeframes, checking work is done correctly and authorising invoices and dealing with difficult tenants and sensitive situations. I reported to them every six weeks within a board meeting setting, recommending works to be considered, along with rent roll, arrears and void figures to assist in their budgeting. Managing the sites included regular site inspections for health and safety issues, checking on the quality of gardening and cleaning services etc. I also attended tenant association meetings.I also managed a further 85 properties for five other clients, dealing with the day to day maintenance and repairs, liaising with contractors to ensure job deadlines are met. Property visits were planned to supervise and oversee the upkeep.

Solely responsible for managing approximately 300 properties in and around the city, dealing with breaches of tenancy and leasehold agreements which could culminate in carrying out evictions, setting rents, administering their collection and developing policies to deal with and minimise arrears, dealing with abandoned tenancies, squatters and unauthorised occupiers, maintaining records and writing reports, coordinating work of contractors, calculating and comparing costs for required goods or services to achieve maximum value for money, checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies, responding appropriately to emergencies or urgent issues as they arise, liaising with landlords, building managers and insurance companies in regards to damages, leaks etc, negotiating and co-ordinating renewal contracts, property inspections, dealing with tenancy deposits, resolution and disputes, maintaining all properties ensuring the conditions are up to standard for pre-tenancies and arranging move out inspections. Responsible for all website updates and advertising.

Carrying out appointments and taking potential clients to view properties, letting out apartments and houses, negotiating with landlords and potential tenants, Identifying potential tenants and securing quality viewings, constant target achieving, diary management, maintaining website using Dezrez, logging money and transactions using Gemini, rental valuations, taking calls and messages, participating in daily meetings, marketing, canvassing, bringing on properties to be marketed, putting on advertisements for our properties, building a long landlord contact list, liasing with tenants, potential tenants and landlords.