Tanya Carey Email and Phone Number

First point of contact for patients at the practice• Reception duties including greeting patients and checking them in• Processing and directing patient requests to relevant providers• Booking and rescheduling of appointments as required with the relevant providers• Receiving payments and banking reconciliation• Responding to patient queries and resolving complaints on Indici and email• Filling information from other medical facilities received on email to the patient’s file• Scanning and filing hardcopy information to the patient’s file• Sorting and distributing mail and incoming correspondence• Actioning tasks set by providers, i.e. following up on test results from other medical facilities, contacting patients to schedule follow up appointments, conveying messages from the providers to the patients.• Processing portal access requests received by email and hardcopy• Managing queries and requests as required and referring to the appropriate provider if needed

Argest / Ministry of Education account• Responding to, and resolving client queries, questions, and complaints• Managing the shared mailbox, directing and assigning emails to relevant team members for action• Managing weekly 12A (compliance) tracking and reporting at 750 sites across 5 branches annually• Reporting on monthly national progress at 2100 sites across 14 branches• Assisting with consolidated monthly and quarterly invoicing, and administrating the application of price increases• Coordinating service delivery and liaising between various stakeholders• Fulfilling the role of 2IC to the Team Leader and making decisions in their absence• Driving internal and external process improvement• Developing and implementing new progress reporting for monthly client contract meetings and branches nationwide• Providing basic IT support to the team including setting up email accounts and mobile devices, and troubleshooting network and connectivity issues• Setting up and maintaining SharePoint sites and folders for external contractors• Attending and minuting monthly national contract meetings, and collaborating on monthly presentations• Reporting on monthly KPI progress and status for contract meetings• Weekly tracking, actioning, status reporting, document management, and reviewing work requirement notices for regions at risk of missing KPIs• Reviewing completion documents to close off work requirement notices and distribute to relevant stakeholders• Processing compliance schedules and new installation documentation, communicating changes, and ensuring systems reflect current equipment and testing requirements• Compiling and reviewing compliance documents for IQP signature and delivery to client• Collaborating with the accounts team on account updates, invoice queries, credit requests, and outstanding invoices• Coordinating site visits, reporting, and communication between multiple stakeholders

In this temporary assignment, I was responsible for the administration of 3 of the company’s national key accounts.• Assisted with client queries and resolved administrative disputes on 3 national key accounts, namely Kāinga Ora–Homes and Communities, BUPA Care, and Tamaki Regeneration Company• Updated clients and reported on the progress of jobs, and the progress of their Building Warrant of Fitness• Raised responsive maintenance jobs on Pronto, the Enterprise Management System• Collaborated with the dispatch team and nationwide branches to ensure compliance, and effective service delivery of fire safety equipment• Issued temporary work order numbers for responsive maintenance jobs, adhered to spend allowances, and tracked jobs to completion• Noted defects on the client portal for responsive maintenance jobs to enable the issue of purchase orders for invoicing• Closed off monthly service calls on the client portal• Requested purchase orders from clients, ensuring sufficient information was provided to minimise discrepancies• Assisted with technician and tester scheduling and planning, and sourced relevant contact details to arrange access• Reported daily and weekly on fire calls, defects, and responsive maintenance jobs using Excel, Pronto, and client portals• Collaborated with the compliance team to issue clean 12A and Building Warrant of Fitness certificates in alignment with the compliance schedules and due dates• Liaised with third-party suppliers for the timeous issue of 12A certificates for third-party services• Managed the team email, and allocated correspondence to relevant team members for action• Actioned or distributed contract instructions to relevant departments• Resolved invoicing queries from the finance department

Tres Jolie is a venue for functions for between 60 and 500 guests. My role was to manage the administration for the special events held at the venue, including managing leads, enquiries, invoicing, and payments. I also confirmed bookings, and maintained and updated all booking records. Other responsibilities included:• Met and liaised with new clients to show them the venue facilities, generate quotes and take bookings• Created a set of email and invoice templates to save time and streamline processes• Prepared booking sheets to keep track of event bookings and payments, including drafting and managing all schedules relating to the event• Met with clients to establish requirements for flowers and décor and quoted accordingly• Managed external décor suppliers ensuring timeous delivery and stock management• Designed menus and table talkers for special events, as well as magazine adverts and promotional material for events (mailers, flyers, posters and social media posts)• Supervised event set-up, making sure that standards are met for the smooth running of the event• Managed venue staff to ensure that employees took their leave days without impacting any events• Worked with venue owners and management to compile effective new processes and procedures, and ensured that employees understood and implemented the new procedures• Collaborated with the General Manager and Food and Beverage Manager with menus and food pairings, as well as marketing campaigns• Managed social media accounts to attract new business and created an online presence for the venue

My role as assistant allowed me the opportunity to learn a wide range of skills and enabled me to gain experience in many of the operational aspects of event planning.• Assisted with the administration of events for up to 400 guests• Managed telephone enquiries effectively• Assisted with managing event preparation, set-up, and coordination on event day, as well as breakdown after the event• Assisted with flower and décor concept for client mock-ups and initial planning meetings, including décor flowers, bouquets, buttonholes and corsages• Ran errands and collected flowers and décor items which were outsourced from external suppliers

Whilst studying part-time and writing exams to obtain my degree, I worked in this temporary position. It was my responsibility to capture and load technical drawings on SAP, and to assist the Document Controllers with client requests for drawings.

In this role, I corresponded with clients on their order status, stock availability and pricing, and processed orders. I was responsible for the pricing and invoicing of all orders.• Assisted the logistics supervisor with orders, stock levels, customer queries, and the delivery schedule• Checked delivery notes and dispatched deliveries• Assisted walk-in customers with new orders• Assisted the sales representatives with customer queries, following up where necessary